Sr. Account Executive - Express Scripts - ENCORE

cigna; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

The Cigna Group is seeking a Sr. Account Executive to manage relationships with existing commercial clients and lead strategic planning for ongoing value delivery. This role focuses on renewals, upsells, revenue growth, and maintaining high client satisfaction across the portfolio.

You will collaborate with internal teams and external partners to drive annual business reviews, monitor plans, and translate client needs into actionable strategies, while traveling as needed (about 25%).

Qualifications

• Bachelor’s degree or 14+ years of related experience; Master’s with 6+ years preferred.
• Experience working with consultants and large client teams.
• Ability to develop client-specific strategic plans and monitor progress.

Responsibilities

• Manage and strengthen client relationships and ensure satisfaction.
• Lead client renewals, up-sells, expansions, and retention targets.
• Direct activities of internal Account Management and extended teams.
• Lead special projects and task forces as assigned.

Skills

Relationship management

Strategic account planning

Sales leadership

Negotiation

Communication

Travel readiness

Education

Bachelor’s degree or 14+ years experience

Master’s degree with 6+ years experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Financial acumen

Job description

*Please note this role is open to retirees of The Cigna Group only*

The Sr. Account Executive manages the relationship with existing commercial clients. This position is the owner of the client relationship, development of long term account strategy and lead in meeting client immediate needs. The Sr. Account Executive is responsible for identifying up sell and expansion opportunities, and incorporating into annual strategic plan as well as client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction. The Sr. Account Executive should have strong relationship building skills, a drive to exceed solution sales targets, an ability to deliver results in a fast paced environment, and a passion for serving clients and their members.

Essential Functions

• Manage and strengthen client relationships and ensure satisfaction levels are met.
• Responsible for client renewals, up sells and expansions and for meeting client retention targets.
• Direct activities of internal Account Management team and extended team members as related to client strategic objectives and escalated service issues.
• Special projects and task forces as assigned.

Qualifications

• Bachelor’s degree in related field or 14+ years of experience or Master's degree with 6+ years relevant experience
• Experience working with consultants
• Accountable for development of client-specific strategic plan, and ongoing monitoring of plan with adjustments made as necessary
• Delivery of recurring business reviews with client (annually, quarterly)
• Serve as account strategist for assigned accounts both internally and externally
• Determine opportunities for up sells, expansions and maximizing opportunities for revenue growth
• Interface directly with assigned clients and groups on a quarterly basis or more frequently as needed
• Serves as the face of Express Scripts with ongoing communication to the client as necessary to maintain and grow relationship thereby, ensuring client retention
• Strong PC skills including Microsoft Word, Excel, and PowerPoint; Working knowledge of financials.
• Strong Project management skills
• Superior verbal and written communication and presentation skills
• Ability to negotiate, lead others, organize, analyze and interpret information
• Ability to travel as needed to meet goals (approximately 25%)

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.