Sr. Account Director

CBRE, Inc.; San Jose (CA); On-site; USD 170,000 - 185,000; Full time

Job summary

CBRE, Inc. is seeking a seasoned Sr. Account Director in the United States to oversee client commitments and operational delivery within the Operations Management framework.

You will supervise staff, coordinate daily activities, and lead cross-functional teams to balance client needs with project execution, while maintaining strong relationships with key customers.

Qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience; combination of experience and education may be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance is preferred.
• Ability to convey performance expectations and handle problems within a leadership role.
• Leadership to set and achieve targets impacting multiple departments.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct evaluations and coaching; oversee recruitment and hiring.
• Coordinate and manage team daily activities; set schedules, assign tasks, cross-train staff, and track deadlines.
• Consult with clients to understand business needs; build strategic operational plans and balance client expectations with delivery.
• Manage multiple clients; serve as point of contact for systems and processes on projects.
• Oversee sales relationships with key customers; ensure services and enhancements; troubleshoot conflicts.
• Direct project processes; develop project plans; manage timeframes and performance.
• Verify timely delivery of solutions according to client needs and contract specifics.
• Define project requirements with internal and client teams; explore approaches to achieve results.
• Apply knowledge of business drivers to improve departmental and cross-functional performance.
• Lead by example; negotiate with external partners to reach common goals; align with CBRE RISE values.
• Identify and solve complex operational problems using appropriate resources.
• Significantly improve methods, processes, and standards within the role.

Skills

Staff management

Leadership

Communication

Performance coaching

Project coordination

Client liaison

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.

• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.

• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.

• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.

• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.

• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.

• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.

• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Expert organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Why CBRE:

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast‑paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values‑they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Account Director position is $170,000 annually and the maximum salary for the Sr. Account Director position is $185,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and ...