Sr. 3PL Manufacturing Services Manager , Robotics Manufacturing & Technical Operations

Amazon; North Reading (MA); On-site; USD 121,000 - 164,000; Full time

Job summary

Amazon Robotics RMTO is seeking a Manufacturing Services Manager to own external service provider performance and optimize space across 3PL and staging footprints. You will drive efficiency via SLA governance, lead capacity planning, and push Lean initiatives to scale operations with demand.

You will collaborate with manufacturing, logistics, and IT to integrate WMS and MES systems, delivering real-time dashboards and data-driven insights for portfolio growth and cost optimization.

Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing.
• 5+ years of supply chain, inventory management or project management experience.
• Experience leading process improvement, systems development, and project management.
• Experience influencing internal and external stakeholders.
• Demonstrated experience managing external service provider relationships including SLA negotiation, performance governance, and capacity planning.
• Experience with warehouse space planning, layout optimization, and material flow design.

Responsibilities

• Own end-to-end 3PL/3PA performance across kitting, labeling, decant, light assembly, and sub-assembly operations feeding robotics manufacturing sites.
• Negotiate and govern SLAs, KPIs, and cost structures with providers; conduct quarterly business reviews and drive corrective action when performance deviates.
• Manage provider capacity planning to ensure external operations scale with manufacturing build plans and seasonal demand peaks.
• Drive continuous improvement with providers using Lean/Six Sigma methodologies to reduce defects, improve on-time delivery, and lower per-unit cost.

Skills

Process improvement

Systems development

Project management

Stakeholder influence

Supply chain knowledge

Education

Bachelor's degree in management, business administration, economics, engineering, marketing

Master's degree in supply chain management, operations, engineering, analytics or related field

APICS CPIM or CSCP certification

Tools

SQL

SAP

Oracle

Coupa

Lean Six Sigma

Job description

Description

The 3PL/3PA Manufacturing Services Manager is the single-threaded owner of external service provider performance, space planning across warehouse and staging footprints, and inventory optimization at the interface between inbound supply and manufacturing consumption. You will manage provider relationships, drive operational excellence through SLA governance and continuous improvement, and lead strategic projects that scale 3PL/3PA capacity ahead of manufacturing demand

Key job responsibilities

• Own end-to-end 3PL/3PA performance across kitting, labeling, decant, light assembly, and sub-assembly operations feeding both robotics manufacturing sites.
• Negotiate and govern SLAs, KPIs, and cost structures with providers; conduct quarterly business reviews and drive corrective action when performance deviates.
• Manage provider capacity planning to ensure external operations scale in lockstep with manufacturing build plans and seasonal demand peaks.
• Drive continuous improvement with providers using Lean/Six Sigma methodologies to reduce defects, improve on-time delivery, and lower per-unit cost.

Space Planning & Optimization

• Own warehouse and staging footprint strategy across 3PL sites, onsite supermarkets, and manufacturing receiving areas.
• Execute space utilization analysis and drive layout optimization to reduce material handling distance and staging dwell time.
• Develop capacity models that project space requirements 6–12 months ahead based on demand signals and new product introduction timelines.

Inventory Optimization & Accuracy

• Drive inventory accuracy improvement across 3PL-managed and in-transit inventory

Key Projects & Strategic Initiatives

• Lead 3PL/3PA scope expansion as manufacturing portfolio grows (new programs, new sub-assembly transitions per portfolio optimization goals).
• Drive system integration between 3PL warehouse management systems and manufacturing digital systems (MES, SCP, ERP).
• Establish automated reporting and real-time visibility dashboards for 3PL performance, inventory positions, and material flow metrics.
• Support make/buy trade-off analysis with operational data, cost modeling, and provider capability assessments.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

About the team

The Robotics Manufacturing & Technical Operations (RMTO) organization is Amazon Robotics' manufacturing arm for industrial robotics. We manufacture high-quality robotics — including autonomous mobile robots, robotic arms, and sortation systems — for fulfillment and transportation centers across Amazon's global network. Our operation works cross-functionally with Hardware Engineering, Supply Chain, Quality, and Program Management teams to deliver products that directly enable Amazon's customer promise.

Our team is building a world-class manufacturing operating system grounded in digital lean principles, data-driven decision making, and continuous improvement culture. We are scaling rapidly, introducing new products, and transforming our production systems to meet the demands of a growing robotics portfolio.

Basic Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing
• Experience leading process improvement, systems development, and project management
• Experience influencing internal and external stakeholders
• 5+ years of supply chain, inventory management or project management experience, or Bachelor's degree
• Demonstrated experience managing external service provider relationships including SLA negotiation, performance governance, and capacity planning
• Experience with warehouse space planning, layout optimization, and material flow design

Preferred Qualifications

• Experience with SQL
• Experience in high-volume manufacturing operations or sourcing environments
• Knowledge of ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations
• Lean Six Sigma Green Belt or Black Belt certification
• Master's degree in supply chain management, operations, engineering, analytics or related field
• APICS certification (CPIM or CSCP)
• Experience scaling 3PL operations across multiple providers or geographies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MA, North Reading - 121,200.00 - 163,900.00 USD annually

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