Sprinkler Service Technician

Johnson Controls; Fort Worth (TX); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking a Fire Sprinkler Service Technician to service and repair sprinkler systems in commercial, industrial and residential settings.

The role involves reading blueprints, following procedures, and maintaining safety and customer satisfaction at all times. Qualified candidates will have 2+ years of experience, a high school diploma or equivalent, and the ability to lift up to 70 lbs.

Qualifications

• 2+ years of documents experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and manuals.
• High school diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor up to 50-70 lbs.
• Climbing ladders, scaffolding and high lift equipment up to 40 feet.

Responsibilities

• Receive service calls from Service Resource Center with equipment/system malfunction details.
• Contact customer representatives to ascertain problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
• Follow troubleshooting procedures and refer to manuals to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, specifications and manuals.
• Maintain customer satisfaction through effective communication and service.
• Complete Service Acknowledgements with proper coding and obtain signatures.
• Participate in an on-call rotation.
• Perform other duties as assigned.

Skills

Reading blueprints

Verbal and written instructions

Customer service

Physical stamina

Education

High school diploma or equivalent

NICET Level II desired

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description ofequipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications. These include but are not limited to wet (steel, copper, and CPVC0, dry, pre-action, deluge and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature
• Participate in a scheduled on-call rotation.
• Perform other duties as assigned.

What we look for

Required

• 2+ years of documents experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High school diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Overnight travel will be required.
• Demonstrate a high level of customer service.,
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• RME-1 or NICET Level II desired.

HIRING HOURLY RANGE: $24-33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us