Sporting Goods Retail Cashier — Customer Experience Pro

DICK'S Sporting Goods, Inc.; Ocala (FL); On-site; USD 25,000 - 34,000; Part time

Job summary

DICK'S Sporting Goods in Ocala, FL is hiring a Cashier to provide an exceptional shopping experience by greeting customers, answering questions, and processing sales. You will promote loyalty programs, handle returns, and help ensure front-end operations run smoothly.

The role emphasizes product knowledge, safety and loss-prevention policies, and creating an inclusive environment for teammates and customers alike. This position offers opportunities to grow within a large national retailer.

Qualifications

• Prior retail sales or cashier experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 15–35 lbs occasionally.
• Able to stand for extended periods (up to 4 hours) while walking.
• Repetitive motions for short periods (up to 2 hours).

Responsibilities

• Greet customers and proactively assist with their shopping needs.
• Process sales transactions and returns per Front-End procedures.
• Promote company programs (loyalty, warranty sales, credit enrollment).
• Follow safety, loss prevention and SOPs, maintaining confidentiality of company information.
• Create an inclusive store environment where teammates and customers feel welcome and respected.
• Support the team across the store as needed.
• Perform other tasks as assigned by management.

Skills

Cashier experience

Customer service

POS knowledge

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone and proactively approach customers to understand their needs and support their shopping experience.

• Process customer sales transactions and returns in accordance with established Front-End procedures.

• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, cashier, or customer-focused experience preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).