Spoonbill Supervisor

BENCHMARK; Naples (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Benefits

Job summary

Pyramid Global Hospitality is hiring a Food & Beverage Supervisor for its luxury resort presence in Naples, FL. The role demands a proactive leader who can drive exceptional guest experiences in a high-end setting.

The position requires experience in a luxury hotel or full-service resort, strong knowledge of Micros, and calm decision-making under pressure. You will supervise staff, manage standards, and contribute to cost controls and service excellence.

Qualifications

• Experience in a restaurant within a luxury hotel or full-service resort.
• Familiarity with Micros POS system.
• Ability to make quick decisions under pressure.
• Excellent customer service and a pleasant personality.
• Well organized with strong leadership.

Responsibilities

• Attend weekly meetings and relay event details to staff.
• Provide information about capabilities to other departments/clients.
• Respond to guest needs and requests.
• Maintain food, beverage and service quality standards.
• Implement cost controls for food, beverage and labor.
• Oversee inventory systems and product usage.
• Lead by productivity standards for F&B staff.
• Assist in hiring and training for F&B staff.
• Support other F&B outlets as needed.

Skills

Restaurant experience

Customer service

Decision making

Leadership

Tools

Micros

Job description

About our property:

Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.

Neaples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach.

The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples.

The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full‑service spa, making it a premier destination for leisure travelers, groups and special events.

Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.

What you will have an opportunity to do:

• We are looking for a highly motivated and analytical individual to join our team as Food and Beverage Supervisor.
• This individual is a proactive solution seeker, they lead by example, don’t settle for the normal, and continuously encourage and engage their team members.
• They will assist in providing the leadership required to achieve the fiduciary and quality goals for the Food and Beverage operation.
• They will ensure the effective and efficient operation of all facets of the Food and Beverage operation, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of the Benchmark.

Your Role:

• Attend weekly meetings, relaying information about upcoming events to staff under his/her supervision.
• Supply information about the capabilities and programs to other departments and clients or potential clients.
• Respond to needs and requests of guests and potential guests.
• Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate with a first-class operation.
• Implement effective cost controls for food, beverage and labor.
• Utilize the systems for inventory, receiving and product utilization (product cost).
• Lead by following the standards of productivity for food & beverage personnel.
• Create a comfortable atmosphere to encourage committed and loyal employees.
• Assist with hiring and training programs for food and beverage personnel.
• Assist in the other Food and Beverage outlets in whatever capacity needed.

What are we looking for?

• Previous experience working at a Restaurant in a luxury hotel and or full service resort.
• Knowledge of Micros.
• Ability to make quick decisions in high stress situations.
• Excellent customer service skills.
• Pleasant and positive personality.
• Well organized.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Company Introduction:

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.