SPI Governance Manager & Team Lead

Bank of America; Pennington (AL); On-site; USD 104,000 - 160,000; Full time

Benefits offered by this job

Benefits eligible

Annual discretionary bonus

Job summary

Bank of America is seeking a Workplace Benefits Process Governance Manager to lead risk governance across the Workplace Benefits function, partner with senior leadership, and drive control discipline. This role focuses on risk identification, escalation, and remediation within enterprise policies and standards.

You will manage Single Process Inventory, risk metrics, audit engagements, and reporting, while collaborating with control partners to strengthen the risk culture and operational controls.

Qualifications

• Minimum of 5 years’ experience in risk and/or governance roles.
• Strong written and verbal communication skills.
• Strong relationship management skills with ability to navigate stakeholders including senior management, control partners, operations and various lines of business.
• Robust understanding of operational controls related to compliance and risk management.
• Ability to plan and execute tactical actions within prescribed timelines.
• Solid project management skills.

Responsibilities

• Act as the Team Lead and Subject Matter Expert for Single Process Inventory across Workplace Benefits
• Lead Workplace Benefits Single Process Inventory and ensures adherence to the Enterprise Standards
• Build strong partnerships and collaborate effectively with the Workplace Benefits business and with key Risk/Audit Partners; serving as Governance & Business Controls primary point of contact for coverage area
• Promote and drive a strong risk culture through identification, evaluation and mitigation of risk and remediation of control gaps
• Coordinate audit issue remediation through the development of action plans, controls, and sustainability activities; monitor progress of audit issue validation; ensure deadlines are met
• Work with business partners in creating policies and procedures to ensure critical business operational processes are current and well documented
• Drive adherence to Enterprise Process & Policy through monitoring, maintenance and enhancements of the Single Process Inventory and associated controls and metrics
• Prepare and deliver reporting to oversee the health of the process and control environment
• Provide Exam, Assessment and Compliance Testing support

Skills

Risk Management

Governance

Stakeholder Management

Project Management

Written Communications

Verbal Communications

Relationship Management

Problem Solving

Attention to Detail

Decision Making

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specified responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Workplace Benefits Process Governance Manager manages risk and drives control discipline across the business by promoting a strong risk culture and proactively partnering with Workplace Benefits senior leadership, process owners, legal, risk, compliance and enterprise program owners. Position requires interaction across products and functions within Workplace Benefits and close partnership with control partners, applying risk management and governance subject matter expertise to influence and support proactive identification, escalation and timely mitigation of risks as well as adherence to Enterprise policies and standards. The Process Manager is responsible for a wide variety of oversight and governance functions associated with Risk Framework elements including Single Process Inventory, Risk Metrics and Risk Appetite, Issues Management, Audit and Regulatory Engagements as well as Risk and Governance Reporting.

Responsibilities:

• Act as the Team Lead and Subject Matter Expert for Single Process Inventory across Workplace Benefits
• Lead Workplace Benefits Single Process Inventory and ensures adherence to the Enterprise Standards
• Build strong partnerships and collaborate effectively with the Workplace Benefits business and with key Risk/Audit Partners; serving as Governance & Business Controls primary point of contact for coverage area
• Promote and drive a strong risk culture through identification, evaluation and mitigation of risk and remediation of control gaps
• Coordinate audit issue remediation through the development of action plans, controls, and sustainability activities; monitor progress of audit issue validation; ensure deadlines are met
• Work with business partners in creating policies and procedures to ensure critical business operational processes are current and well documented
• Drive adherence to Enterprise Process & Policy through monitoring, maintenance and enhancements of the Single Process Inventory and associated controls and metrics
• Prepare and deliver reporting to oversee the health of the process and control environment
• Provide Exam, Assessment and Compliance Testing support

Required:

• Minimum of 5 years’ experience in risk and/or governance roles
• Strong written and verbal communication skills
• Strong relationship management skills with ability to navigate the complexities of aligning stakeholders including senior management, control partners, operations and various lines of business
• Proven record of effective management and timely completion of multiple deliverables/initiatives in a fast-paced environment
• Robust understanding of operational controls related to compliance and risk management
• Ability to plan and execute tactical actions within prescribed timelines
• Solid project management skills
• Proficiency with Microsoft Word, Excel, and PowerPoint

Desired:

• Issues management experience preferred

Skills:

• Data Management
• Process Performance Measurement
• Regulatory Compliance
• Reporting
• ResearchActive Listening
• Controls Management
• Data Governance
• Written and verbal Communications
• Stakeholder Management
• Risk Management
• Stakeholder/Relationship Management
• Continuous Improvement
• Drives Engagement
• Influence
• Control focused mindset and good understanding of operational, compliance, regulatory and reputational risks
• Solid analytical skills/problem solving/conceptual thinking
• Decision Making
• Bias toward action

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.