Specimen Processing Group Lead

Quest Diagnostics Incorporated; Jeffersonville (PA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision (FT 30+

401(k) with company match

Annual incentive plans

Educational assistance

Job summary

Quest Diagnostics Incorporated in West Norriton, PA is seeking a Specimen Processing Group Lead to supervise a team of 8–12 staff, coordinate schedules, and ensure workflows meet quality and deadlines.

This full-time position runs Monday–Friday, 8:00 AM to 5:00 PM with a starting pay of $20.23+ per hour. The role includes benefits, potential annual bonus, and opportunities for career advancement within the Specimen Processing group.

Qualifications

• Internal candidates: minimum 1 year in SPT III/related role.
• 3 years laboratory experience in Specimen Processing preferred.
• Medical background preferred with clinical terminology knowledge.

Responsibilities

• Supervise 8–12 Specimen Technicians and coordinate schedules.
• Assist in performance reviews and disciplinary actions as needed.
• Lead process and compliance audits and ensure shift readiness.
• Troubleshoot with technical departments and provide guidance to staff.
• Ensure proper shift paperwork, supplies, and clean-up at end of shift.
• Assist in training, cross-training, and department auditing functions.

Skills

PC skills

Leadership

Interpersonal skills

Communication

Problem solving

Coaching and feedback

Education

High School Diploma or Equivalent

Job description

Specimen Processing Group Lead - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $20.23+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

Responsibilities

• Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
• Strong troubleshooting and problem resolution skills; ability towork effectively with the technical departments to resolve problems andgain cooperation asneeded
• Assists all SPT's in proper test selection and problemresolution
• Answers and clarifies employee questions (including laboratory personnel) regardingprocessing
• Provides appropriate feedback to supervisor(s) when problems arise.
• Completes appropriate shift paperwork, setting up for production,andinsuringthat their staff has cleaned up at the end of the shift
• Monitors supply inventory, ordering supplies asneeded
• Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope arerequired
• Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
• Perform all other job duties asassigned
• In addition to above, the group leader may assist the supervisor(s) in the following:
• Prioritizing work assignments
• Monitoring production and activity of all SPT's in orderto meet departmentaldeadlines
• Coaching for improved performanceby providing appropriatefeedbackandmaintaining a positive work environment
• Ensures effective employee utilization through workforce planning to include staffing weekends andholidays
• Makessuggestions andrecommendations to enhanceworkflow
• Helpsmanage departmentovertime
• Ensuresthat all Quest Diagnostics Incorporated and Specimen Processing policies andprocedures are adheredto

Qualifications

Required Work Experience

Internal candidates minimum of one year in SPT III/related role

Preferred Work Experience

• 3yearsexperiencein a laboratory environment with Specimen Processing experience preferred.
• Medical background preferred which includes medical terminology applicable to a clinicallaboratory

Physical and Mental Requirements

• Performs multiple tasks simultaneously and with interruptions, physical and mentalstress
• Works in a biohazard environment and practices good safety habits
• Able to sit or stand for longperiods

Skills

• PC skills including the ability to run reports & useto manageworkflow; real-time thru-put
• Maintains confidentiality at all times.Will have access to overall employeeperformance, may have knowledge of disciplinary actions up to, and including termination.
• Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team ontask
• Demonstrates strong interpersonal skills that foster a positiveenvironment
• Demonstrates flexibility andadaptability
• Drives frequent employee interaction on the floor providing feedback, coaching, andguidance
• Demonstrates excellent communication skills and ability to answer questions withboth internaland external clients
• Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
• Works under pressure and assists department in maintaining productivity and qualitygoals
• Ability to diffuse tense situations and applies good judgment when making decisions and resolvingproblems

Education

• High School Diploma or Equivalent (Preferred)

Pursuant to code CA BPC 1269 under CLIA, any lab releasing results for California work must have at least a High School Diploma or equivalent.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.