Specimen Collector I

Aegis Sciences Corporation; Portland (OR); On-site; USD 25,000 - 39,000; Full time

Job summary

Aegis Sciences Corporation is seeking a dedicated Specimen Collector to collect biological specimens at client sites, ensuring sample integrity and accurate record-keeping for reporting and billing purposes.

The role requires strong customer service, confidentiality, and knowledge of HIPAA. You will work a Monday–Friday schedule (8:30 AM–4:00 PM) and support field sales and marketing efforts while maintaining professional standards.

Qualifications

• High School diploma or GED required.
• Excellent customer service skills essential.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Ability to type and use basic computer applications.

Responsibilities

• Foster open communication between client and Aegis Sales Management.
• Follow SOPs for sample collection to maintain integrity.
• Ensure chain of custody and sample integrity (volume, labeling, sealing).
• Utilize ELR "FLUID" for sample submissions and verify information.
• Answer questions about Aegis policies and HIPAA training requirements.
• Complete and maintain required compliance training (HIPAA, etc.).
• Adhere to safety requirements including PPE usage.
• Order supplies and help manage budget with RSM and ASM as needed.
• Verify insurance information when required and assist with billing processes.
• Maintain communication with Regional and Area Sales Managers and support marketing objectives.
• Maintain knowledge of Aegis testing services and represent the company professionally.
• Participate in process improvements and team initiatives.
• Provide leadership by example and knowledge sharing.

Skills

Customer service

Communication

Confidentiality

Attention to detail

Team coordination

Education

High School diploma or GED

Tools

ELR FLUID

Passport

Job description

The Specimen Collector is responsible for collecting biological specimens at client sites for the purpose of conducting scientific testing. Duties will include maintaining the integrity of the collection process, maintaining records for reporting purposes, obtaining initial insurance verification for billing purposes, and packaging the specimens for shipment.

Schedule

Monday through Friday 8:30 AM-4:00 PM with a 30-minute lunch break, up to 35 hours per week

Essential Duties & Responsibilities

• Foster open communication between the client and Aegis Sales Management
• Follow the standard operating procedures (SOPs) for sample collection
• Ensure the integrity of each 'Chain of Custody' and sample:
  • Sufficient sample volumes
  • Samples properly labeled and sealed
• Ensure sample requisitions are complete and all information is correct:
• Utilize Electronic Lab Requisitions (ELR) "FLUID" for sample submissions
• Answer questions from client/patients regarding Aegis policies
• Complete and maintain required Compliance Training
  • HIPAA Training, etc.
  • Annual Lease Agreements (where required)
• Comply with all applicable safety requirements including the use of personal protective equipment (PPE)
• Order supplies and manage budget with RSM and ASM as required
• Verify insurance information through Passport as needed
• Request/collect payment from patients (where applicable)
• Maintain regular communication with Regional Sales Manager and Area Sales Manager
• Support ASM/RSM in his/her marketing and sales objectives with regards to sample collection
• Maintain an excellent working knowledge of Aegis testing services
• Encompass a "can do" attitude and represent Aegis in a professional, positive manner
• Participate in process improvements, including process definition, measurement analysis, and implementation of controls
• Participate in proactive team efforts to achieve departmental and company goals
• Provide leadership to others through example and sharing of knowledge/skill
• Other duties as required and assigned

A Successful Candidate Must Possess

• High School diploma or GED required
• Ability to work in a fast paced environment while maintaining a focus on quality and extreme confidentiality
• Experience in the healthcare/medical field is preferred
• Excellent customer service skills are essential to success in this role
• Positive approach and attitude in patient interactions
• Excellent written and verbal communication skills, ability to work on multiple tasks without sacrificing quality, attention to detail, and ability to interact with staff at all levels is required
• Basic computer knowledge including, but not limited to:
  • Ability to send, receive, and monitor emails
  • Basic understanding of web site navigation including URL and how to enter website addresses
  • Ability to maintain and enter usernames/password and understand why credentials are important
  • Basic understanding of ports on a computer (USB for signature pad, printers)
  • Ability to type at least 40 words per minute
  • Experience and understanding of Windows operating system
  • Preferred experience with tablets and use of a stylus
  • Knowledge of how to save or delete files and folders
  • Understanding necessity of security measure

Aegis Sciences Corporation is an Equal Opportunity Employer