Specialty Sales Representative, Immunology - Grand Rapids, MI

Grifols; Muskegon (MI); On-site; USD 110,000 - 150,000; Full time

Job summary

Grifols is seeking a Therapeutic Specialist with strong clinical and sales experience to advance the plasma portfolio in Michigan. You will engage clinicians and specialists, leveraging digital tools to optimize call planning, targeting, and field reporting.

Collaboration with Marketing and Medical Affairs is essential to drive product discussions and customer value. The role requires in-depth disease-state knowledge, excellent communication, and the ability to move quickly using omnichannel

Qualifications

• BS/BA degree in healthcare, life sciences or business/marketing is required or a plus.
• 4+ years of pharmaceutical or biological sales experience preferred.
• Comfortable with multi-channel engagement and digital tools.
• Strong communication and relationship-building skills.
• Proficient in Word, Excel, PowerPoint and data analysis.

Responsibilities

• Represent Grifols’ plasma portfolio to physicians, specialists and healthcare accounts.
• Lead discussions with decision-makers using disease-state knowledge and evidence.
• Maintain competitive landscape awareness and adjust positioning accordingly.
• Engage a broad audience including physicians, pharmacists and staff across institutions.
• Collaborate with Marketing, Ig Nurse Educators, MSL and Value Access teams.
• Plan calls, analyze territory data, and generate actionable insights.

Skills

Sales expertise

Clinical knowledge

CRM usage

Power BI

Excel

Salesforce

Remote engagement

Education

BS/BA in Healthcare/Business

Tools

Power BI

Salesforce

Concur

Excel

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Overview

Primary responsibility of the therapeutic specialist is to represent the Grifols plasma portfolio with identified regional/local systems, accounts and customers related to disease awareness, product discussions and collaborating with key opinion leaders. Position requires strong sales and clinical expertise, business acumen and stakeholder relationships.

The Immunology/Neurology SSR will focus on sales performance and engagement with the account and targets. Current immunology call points are: Neurologists, Immunologists, Allergists, and Specialty Pharmacy companies. The SSRs should focus on a multi-channel strategy. For example, face-to-face has completed, follow up with requests and set up succeeding interaction points. The SSR will have a hybrid, rep-enabled capability and an omnichannel approach to respond to business customers, business and environmental needs of Marketing, Value Access, Operations, Analytics, CL&D, and Medical Affairs. The SSR will also be tasked to move at a rapid pace using digital resources for customer engagement. The SSR will be tasked at using technology for call planning/targeting, field communications, field reporting, sales data analysis, reporting and generating insights. Territory to include Grand Rapids, Lansing, and Flint, Michigan.

Other Skill Sets

• CRM evolution/expansion
• Enhanced approach to customer targeting and engagement
• Remote engagement
• Use of analytical data to generate insights
• Better use of existing tools in Excel and Word
• Use of Technology like digital platforms (e.g., Power BI Salesforce, Concur, etc.)
• Adoption of new enhancements to build innovate, automated, and future thinking solutions

Primary Responsibilities

• Sales Excellence/Clinical Expertise
• Consistently demonstrate an in-depth knowledge of and represent the Grifols immunoglobulin product portfolio with an advanced comprehension of disease state knowledge as well as treatment approaches. Provide branded product and clinical insights aligned with the product’s label to relevant customers.
• Lead in-depth discussions requiring an advanced comprehension of product knowledge, disease state, and treatment approaches.
• Keep abreast of competitive product dynamics, changing treatment practices or guidelines with potential impact on Grifols product positioning or usage.
• Engage a broad range of audiences with various levels of expertise. Understand how to work regional/local systems, centers of excellence, patient advocacy, specialty pharmacy customers and individuals involved with the customer journey.
• Clearly communicate clinical messages that are relevant and specific to each influencer in the decision process (Physician, Office Decision Maker, Clinical Pharmacists, DOP, therapeutic departments, ADR/SP Partner, Infusion Suite Nurse, etc.)
• Demonstrate account-based selling skills (including group presentations, etc.). Build relationships in institutions aligned with customer segmentation.
• Partnership with Marketing, Ig Nurse Educators, MSL, Value Access, etc.
• Educate and promote IG product portfolio to customers including Primary Care Physicians, Allergists, Neurologists, Pharmacists, and Nurses.
• Key Opinion Leader mapping and appropriate relationship with Grifols Medical Liaison.
• Business Acumen
• Understand the major fluctuations a market can have and overall plasma economics of the system/institution (e.g., GPO, SP, ADR, membership, specific account trends)
• Knowledge of the distribution of biologics, key local customers (i.e., Specialty Pharmacies, non-acute accounts), market dynamics (i.e., distribution channels, private infusion suites) and local/national demand trends. Ability to build strong working relationships with the distributors aligned with Managed Markets
• Understanding of Physician Management companies (e.g., Intrafusion, Corinthian, Healix, etc)
• Leverage a deep knowledge of customer needs, targeting segmentation and behaviors to apply to territory planning with the ability to change course and modify business strategies or tactics, if needed. Must know how to create a plan of action for key accounts through data analysis (i.e., recognize buying patterns, trends, lost business, anomalies in purchases, threats, opportunities, etc.). Thereafter, use this information for qualitative customer conversations to generate sales
• Represent customers in the customer forecast process – understand national strategy, aligns tactics to the needs of the customer
• Remain cognizant of managed care coverage throughout the business territory including major accounts and large players (i.e., Commercial, Medicare, and Medicaid)
• Ability to understand and navigate account contract information within the Salesforce system/account information.
• Stakeholder Engagement
• Establish credibility and trust with key targeted customers.
• Become a valued strategic partner as well as trusted advisor offering customer-centric solutions. Consistently demonstrate follow-through for the benefit of customer satisfaction
• Strong communication skills unto Grifols external and internal stakeholders. Align with national brand strategy and facilitate pull-through of key account priorities
• Biopharma collaboration across therapeutic boundaries in order to understand local market needs and strategic pull-through with acute and non-acute formulary additions and customer-centric solutions.
• Manage resources to fulfill customer needs and impact pull-through (e.g., MSL, IG Nurse Educator, reimbursement specialist)
• Gather and provide customer insights to Marketing teams for development of integrated solutions at the regional/local/customer/account level. Share any necessary customer revisions or contract change requests with teammates and sales leadership alike
• Communicate/Understand share of cost impact to regional or local system/institution/account (financial vs clinical).
• Legal, Ethics & Compliance
• Ensure appropriate training and alignment to guidance.

Skills/Qualifications/Education Requirements:

Position requires a BS/BA degree; Healthcare/Life Science and/or business/marketing degree a plus.

4 Years Pharmaceutical Or Biological Sales Experience Is Required

Must be a self-starter capable of organizing time between many unexpected circumstances involved in day-to-day selling situations

Should have excellent communication skills, both written and verbal

Should have demonstrated proficiency in Word, Excel, Power Point and be able to perform market analysis presentations

Should be able to effectively utilize a laptop computer on a daily basis for planning, call activity, and other territory needs

Overnight travel occasionally required

Weekend or evening work may be required

• Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Daily activity includes operation of a corporate provided vehicle to site locations within the assigned business territory. Sitting for long periods of time throughout each day may be required. Frequent hand movement of one hand with the ability to make fast, simple, movements of the fingers, hands, and wrists. Frequently walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 35lbs. Able to communicate complex information and ideas so others will understand. Comprehensive ability to listen and understand information and ideas presented through spoken words and sentences required. Frequently interacts with others, relates sensitive information to diverse groups. Ability to apply abstract principles to solve complex conceptual issues. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Plans work assignments to meet objectives.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : MI-Muskegon || NORTH AMERICA : USA : MI-Flint || NORTH AMERICA : USA : MI-Lansing:USHOME - Home Address US

Learn more about Grifols