Specialty Practice Scheduler - Cardiology - Full Time - Days

10 Concord Hospital Inc.; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord Hospital is seeking a Specialty Practice Scheduler to deliver timely, compassionate service in the practice and on the phone. You will coordinate care between specialty, primary, and ancillary services, and dedicate about 70% of your time to scheduling clinic and diagnostic appointments.

You will obtain prior-authorization with payers, ensure related tests and appointments are scheduled, and support referral coordination and other admin tasks to keep patient care flowing smoothly.

Qualifications

• High School degree or GED required; must pass competency exam.
• Strong communication and interpersonal skills are required.
• Knowledge of medical office operations including scheduling, registration, EMR, patient flow, billing, referrals, and payor guidelines is preferred.

Responsibilities

• Greet patients in person and on the phone in a cordial, professional, and compassionate manner.
• Facilitate patient care between specialty, primary, and ancillary services.
• Spend at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
• Obtain diagnostic testing/procedure prior-authorization with payers.
• Ensure all pre/post-diagnostic testing/procedure appointments are scheduled/completed.
• Complete appropriate diagnostic testing/procedure questionnaires.
• Educate patient on diagnostic study/procedure preparation.
• Aid communication and coordination among clinicians by ensuring notes/information are available.
• Communicate with outside offices, facilities and hospital departments to facilitate care.
• Research incomplete or incorrect orders.
• Prioritize work while serving patients at the window.
• May support other administrative functions as needed.

Skills

Strong communication

Interpersonal skills

Medical office operations

Familiarity with medical terminology

Customer service experience

Education

High School degree or GED

Tools

Electronic Medical Records (EMR)

Scheduling software

Pre-authorization systems

Job description

Summary Under the supervision of practice management and the team lead, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtains diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required.

Education

High School degree or General Educational Development equivalency required. Must pass annual registration competency exam.

Experience

Strong communication and interpersonal skills are required. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred. Familiarity with medical terminology preferred. Minimum of one year as a CHMG Patient Care Coordinator preferred. Demonstrated customer service experience preferred.

Responsibilities

• 1. Greets patients in person and on the phone in a cordial, professional, and compassionate manner.
• 2. Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology).
• 3. Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
• 4. Obtains diagnostic testing/procedure prior-authorization with payers.
• 5. Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
• 6. Completes appropriate diagnostic testing/procedure questionnaires.
• 7. Educates patient on diagnostic study/procedure preparation.
• 8. Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments.
• 9. Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals).
• 10. Researches incomplete or incorrect orders.
• 11. Prioritizes work appropriately, attending to tasks while serving patients at the window.
• 12. May support other administrative functions in the practice as needed.

ConcordHospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Environmental Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.

Concord Hospital (CH) is a nationally‑accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 4,700 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, PressGaney's summit award).

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