Specialty Pharmacy Technician

St. Charles Health System, Inc.; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

St. Charles Health System in the United States is seeking a Specialty Pharmacy Technician to navigate patient prescriptions, handle prior authorizations, and assist with benefits investigations within the Pharmacy department.

This full-time daytime role supports the specialty pharmacist and coordinates fulfillment of orders while engaging with patients and providers. This position emphasizes accuracy, confidentiality, and effective communication as you help patients access specialty medications

Qualifications

• Minimum two years of experience as a Pharmacy Technician.
• Active Pharmacy Technician license (Oregon) or national certification.
• Strong communication and documentation skills.
• Experience with prior authorizations and benefits investigation preferred.

Responsibilities

• Verify insurance eligibility and pharmacy benefits.
• Assist with prior authorizations and appeals.
• Coordinate medication fulfillment with dispensing pharmacy.
• Support patient assistance programs and data collection.
• Maintain accurate patient records and KPI tracking.

Skills

Interpersonal communication

Benefits investigation

Prior authorization experience

Independent work

Education

Pharmacy Technician license (Oregon Board of Pharmacy)

PTCB or NHA certification

High school diploma or GED

Tools

Excel

Job description

Full-Time, Days Pay range: $27.49 - $35.19 ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION TITLE:

Specialty Pharmacy Technician

REPORTS TO POSITION:

Specialty Pharmacy Manager

DEPARTMENT:

Pharmacy

DATE LAST REVIEWED:

May 2026

OUR VISION:

Creating America’s healthiest community, together

OUR MISSION:

In the spirit of love and compassion, better health, better care, better value

OUR VALUES:

Accountability, Caring and Teamwork

DEPARTMENT SUMMARY:

The St. Charles Health System Pharmacy provides a broad range of hospital and outpatient pharmaceutical care services to deliver high quality, effective, safe, reliable, and affordable medication therapy for our patients.

POSITION OVERVIEW:

The Specialty Pharmacy Technician is responsible for actively and successfully navigating patient prescriptions, which may include, but not be limited to submitting prior authorizations, supporting providers by assisting with benefits investigation, submitting appeals, exploring patient medication assistance options, coordinating fulfillment of orders with dispensing pharmacy, and identifying/resolving barriers on behalf of the interdisciplinary care teams. This position does not directly manage other caregivers.

LOCATION:

Pharmacy Technicians may be asked to work at multiple St. Charles Health System worksites at the request of leadership to fulfill short term, immediate staffing needs.

ESSENTIAL FUNCTIONS AND DUTIES:

• Performs insurance eligibility and verification of pharmacy benefits.
• Supports the specialty / ambulatory pharmacist in communicating with patients, healthcare providers, and insurance companies to request prior authorizations.
• Coordinates financial assistance, including co-pay assistance through grants and foundations, and manufacture assistance program enrollment and coordination.
• Collects and reports data for financial assistance and other metrics.
• Updates patient and claim documentation; performs daily billings, audits accounts for accurate submissions claims, and makes sure patient treatment reimbursements are processed effectively.
• Manages patients schedules for initial and follow-up visits with the Specialty / Ambulatory Pharmacist.
• Enrolls patients into the Pharmacy Patient Management Program as appropriate.
• Manages prescription renewals.
• Coordinates fulfillment of specialty and/or complex medication prescription orders, including: Scheduling medication delivery with patients for initial and refill prescriptions Performing introductory and refill outreach calls with patients enrolled in the patient management program.
• Referring all patients to clinical pharmacist as appropriate.
• Communicates effectively with the patient and clinical staff as needed for management of new orders and coordination of timely / appropriate refills.
• Monitors inventory to maintain appropriate stock of medications and supplies.
• Performs medication dispensing duties and other activities with scope of practice and is supervised by a pharmacist.
• Performs data collection, tracks metrics, and updates key performance indicators (KPIs).
• Confirms reimbursement, payment, and billing for medications dispensed by the pharmacy.
• Maintains flexibility and readiness to work in multiple worksites either at the request of, or in mutual agreement with, leadership.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

• Required: High school diploma or GED.
• Preferred: N/A.

LICENSURE/CERTIFICATION/REGISTRATION:

• Required: Pharmacy Technician license through the Oregon Board of Pharmacy.
• Preferred: Certified Pharmacy Technician license (CPhT) through the Oregon Board of Pharmacy.
• National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA).

EXPERIENCE:

• Required: Minimum two (2) years as a Pharmacy Technician.
• Preferred: Five (5) years as a Pharmacy Technician; Specialty Pharmacy, Patient Assistance, Prior Authorization experience.

ADDITIONAL POSITION INFORMATION:

SKILLS: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal, and written communication, proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Standing and walking, carrying 1-10 pounds, operation of a motor vehicle for caregivers that are couriers.

Frequently (50%): Lifting 1-10 pounds, pushing or pulling 1-25 pounds, grasping/squeezing.

Occasionally (25%): Sitting, bending, climbing stairs, lifting and carrying 11-25 pounds, Use of clear and audible speaking voice and ability to hear normal speech level.

Rarely (10%): Keyboard operation, stooping/kneeling/crouching, reaching overhead, pushing or pulling 25-50 pounds.

Never (0%): Climbing ladder/step-stool, lifting or carrying 25-50 pounds, whispered speech level, operation of a motor vehicle.

Exposure to Elemental Factors Rarely (10%): Heat, cold, wet/slippery area.

Never (0%): Noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP

SCHEDULE AND OTHER DETAILS:

Schedule Weekly Hours: 40

Caregiver Type: Regular

Shift: First Shift (United States of America)

Is Exempt Position? No

Job Family: TECHNICIAN PHARMACY

Scheduled Days of the Week: Monday-Friday

Shift Start & End Time: 8-4:30

ABOUT ST. CHARLES HEALTH SYSTEM:

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.

CONTACT INFORMATION & MORE:

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