Specialty Pharmacy Liaison

Beth Israel Lahey Health; United States; Presencial; USD 40.000 - 54.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health is seeking a Specialty Pharmacy Liaison to serve as the bridge between specialty/retail pharmacy and prescribers, handling prior authorizations and documenting outcomes, with focus on patient access to prescribed medications.

The role requires PA knowledge, strong customer service, and collaboration with clinicians, pharmacists, and payers to streamline approvals and educate patients.

Formación

• High School diploma or GED required.
• Mass Registered Pharmacy Tech license preferred, or Pharmacy Tech Certification Board registration preferred.
• 1–3 years related work experience required in prior authorization.
• Experience with computer systems including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).
• PTCB certification preferred; specialty pharmacy experience and/or prior authorization experience a plus.

Responsabilidades

• Understands product and payer reimbursement landscape and prior authorization guidelines and processes.
• Collects and reviews all data needed for prior authorization approvals in pharmacy and/or medical.
• Resolves insurance related issues, including PA, and assists patients with financial assistance.
• Provides exceptional customer service to internal and external customers; resolves requests timely; escalates complaints as needed.
• Maintains frequent phone contact with patient, provider and pharmacy staff; clarifies prescription orders with pharmacist/clinician as appropriate.
• Serves as direct patient and provider contact for pharmacy benefit information, clinical and program information.
• Coordinates services with providers, specialty pharmacies and national account managers to improve turnaround time.
• Communicates directly with patients to assist awareness of medications and coordinate teaching visits.
• Manages multiple initiatives and independently resolves complex accounts; determines methods for new assignments.
• Networks with key contacts inside and outside own area of expertise.
• Provides training and support to inter-departmental associates.

Conocimientos

Customer service

Written communications

Oral communications

Problem solving

Decision making

Team work

Independence of action

Educación

Mass Registered Pharmacy Tech license

Pharm Tech Certification Board registration

Herramientas

Web-based applications

Microsoft Office

Descripción del empleo

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Specialty Pharmacy Liaison Job Description:

Job Summary: This position acts as a liaison between the specialty/retail pharmacy and the prescribers to document, submit, communicate outcomes and appeal if necessary all pharmacy/medical prior authorizations. Is also involved in all aspects of obtaining patient access to prescribed medication.

Essential Responsibilities:

Understands product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and reviews all data needed pharmacy and/or medical for prior authorization approvals. Resolves insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly; maintains frequent phone contact with patient, provider and pharmacy staff; and clarifies prescription orders with pharmacist and/or clinician as appropriate. Serves as the direct patient and provider contact for pharmacy benefit information, clinical and program information. Coordinates services with providers, specialty pharmacies and national account managers to improve turnaround time for patients. Communicates directly with patients to assist them in the awareness of their medications and coordinate teaching visits. Manage multiple strategic initiatives simultaneously and reprioritize where necessary and independently and effectively resolves complex accounts, and determine methods and procedures on new or special assignments with minimal supervision. Networks with key contacts inside and outside own area of expertise. Provides training and support to inter-departmental associates.

Required Qualifications:

High School diploma or GED required. License Mass Registered Pharmacy Tech preferred., or Registration Pharm Tech Cert Board preferred. 1-3 years related work experience required in prior authorization. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

PTCB certification Specialty Pharmacy experience and/or prior authorization experience. Knowledge of medication use in RA, GI, transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus.

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range:

$29.00 - $39.03 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.