Specialty Pharmacy Liaison

Optum; Gary (IN); On-site; USD 37,000 - 67,000; Full time

Job summary

CPS, part of the Optum family, is hiring a Specialty Pharmacy Liaison to coordinate services between patients, providers, and the pharmacy within health systems nationwide. The role focuses on improving prescription capture, follow-up counseling, and smooth communication, including prior authorizations, financial assistance, and clinical data updates under a pharmacist supervision.

You will participate in 24/7 patient support, direct outreach, and collaboration with the CPS Patient Care Services

Qualifications

• Active Pharmacy Technician license in good standing in applicable state.
• PTCB certification or ability to acquire within 24 months of hire.
• Experience preparing medication for shipment (preferred).

Responsibilities

• Initializing and leading ongoing work in clinics and ensuring patient engagement aligns with their preferences.
• Identify and meet patients who can benefit from specialty pharmacy in clinic.
• Explain benefits of our specialty pharmacy and enroll patients into the program.
• Perform benefits investigation, prior authorization, and financial assistance work.
• Oversee services from order entry to final verification, ensuring speed, accuracy, and alignment with patients’ needs.
• Provide direct support to enrolled patients throughout therapy, including outbound calls and refill reminders.
• Triaging clinical questions to an appropriate clinician (pharmacist, nurse, or provider).

Education

Pharmacy Technician license

PTCB certification

Job description

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

The Specialty Pharmacy Liaison will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.

Primary Responsibilities

• Initializing and leading ongoing work in clinics and ensuring that the patient/CPS engagement is appropriate and consistent with their preferences. This includes:
• Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
• Explaining the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
• Successfully enrolling patients into the program
• Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
• Overseeing services provided to enrolled patients - ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients' needs
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome. This includes:
• Conducting outbound phone calls for patient support, adherence checks, and refill reminders
• Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support
• Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Active Pharmacy Technician license in good standing in applicable state
• PTCB certification or ability to acquire within 24 months of hire

Preferred Qualification

• Experience preparing medication for shipment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.