Specialty Pharmacy Clerk

University of California - San Francisco; San Francisco (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

University of California, San Francisco seeks a Specialty Pharmacy Clerk to support shipping, cash handling and clerical tasks across inpatient and specialty pharmacy settings. You will assist pharmacists, prepare patient packages, and maintain orderly checkout and shipping areas.

Responsibilities include patient registration, prescription intake, and ensuring compliance with HIPAA/HITECH standards, with opportunities to contribute to process improvements and staff training.

Qualifications

• At least 1 year of pharmacy experience.
• Proficiency with basic computer functions (creating/saving text documents, emailing).
• Ability to work in a manual or automated pharmacy setting.
• Flexibility to orient and work at all UCSF Medical Center locations.

Responsibilities

• Prepare patient shipping packages; inspect items, verify accuracy and print shipping labels.
• Ensure shipping documentation and tracking in the Patient Management Platform.
• Handle cash transactions, provide receipts, and perform daily reconciliation.
• Assist customers, answer questions, and refer to the pharmacist for clinical information.
• Respond to third-party requests and support audits/credentialing.

Skills

Customer service

Cash handling

Pharmacy software

Attention to detail

HIPAA compliance

Tools

Willow

Patient Management Platform

Job description

The Department of Pharmaceutical Services provides a full range of services for patients cared for by the UCSF Medical Center, as well as its providers and payers. These services include, but are not limited to: drug procurement, storage, and security; safe accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients; development of drug uses policies within the medical center; drug information services for clinicians and patients; and participation in technology assessment and quality assurance programs. The department encompasses the Department of Clinical Pharmacy, an academic campus unit within the School of Pharmacy, which has a primary responsibility for teaching professional courses in the PharmD curriculum, research, and public service. The Department of Clinical Pharmacy and Pharmaceutical Services share their philosophy of pharmaceutical care. Under Pharmaceutical Services, the Inpatient Pharmacy, at Parnassus, Mount Zion and Mission Bay Sites, provides pharmaceutical care to patients hospitalized at Moffitt, Long, Mount Zion and Mission Bay Hospitals and specialized services to researchers on campus.

The Specialty Pharmacy Clerk is responsible for delivering exemplary customer experience. This role encompasses register sales and other clerical duties. The Specialty Pharmacy Clerk is also responsible for performing shipping, cash management, administrative functions and other responsibilities assigned by the Pharmacy Manager.

DUTIES & ESSENTIAL JOB FUNCTIONS

1. Operational Support:

   • High level understanding and utilization of pharmacy programs and software associated with shipping and additional task completion

   • Prepare patient packages for shipping. Tasksmay include, but not limited to:

     • Inspecting each package for correct items,missing items, brokenitems, and record any problems with the packaging

     • Assuring theshipping information is accurate, doublechecked and printed correctly on shipping labels

     • Completing shipment and delivery documentation in the pharmacy's Patient Management Platform

     • Ensuring all prescriptions are packaged appropriately according to stability guidelines and shipped through the correctvendor and method

     • Reconciling openfulfillment prior to end of day and arrival of shipping courier

   • Ensure all shipping department reports are generated and submitted in a timely manner

   • Order supplies for the pharmacy department as needed

   • Ensure all merchandise, supplies and shipping containers are restocked

   • Complies with all regulatory requirements, including HIPAA/HITECH

   • Maintains clean and orderly shipping area

2. Prescription intakeand processing

   • Patient registration intoWillow and PatientManagement platform

   • Prescription entry and adjudication

3. Cash Management

   • Receives payment by cash, check,credit cards, vouchers, or automatic debit

   • Issues receipts, refunds, credits, or changedue to customers

   • Maintains clean and orderly checkout areas

   • Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations

   • Perform daily and weekly cashand/or payment reconciliation

   • Weekly payment deposit and ad hoc deposits, if necessary

   • Upholds pharmacy standards pertaining to customer service

   • Assists customers by answering questions, locating items, or referring them to the pharmacist for clinical information

4. Clerical andAdministrative Duties

   • Respond to third partyrequests, i.e., audits/re-credentialing and provides necessary information/documentation

     • Completes all necessary followup actions

     • Identify areasfor process/quality improvement and works withthe pharmacy supervisor to implement improvement measures

   • Sort out incoming faxesand categorize as appropriate

Other responsibilities

• Completes pharmacy training requirements

• Stay up to date on pharmacies anddepartment's policies andprocedures

• Assists in training new employees.

• Upholds accreditation and regulatory standards

• Participates in the pharmacy's continuous quality improvement, as necessary

• Adapts to the pharmacy's changing needs, as necessary

• Self-motivated and abilityto multi-task withminimal supervision

REQUIRED QUALIFICATIONS

• At least 1 year of pharmacy experience

• Knowledge of basic computer functions which include the ability to create and save text documents and to create and send emails

• Ability to work in a manual or automated pharmacy setting

• Ability to safely operate power material handling equipment as necessary

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

PREFERRED QUALIFICATION

• Previous experience in a specialty pharmacy, warehouse, retail or shipping/receiving environment is preferred

About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit:

REQUIRED QUALIFICATIONS At least 1 year of pharmacy experience. Knowledge of basic computer functions which include the ability to create and save text documents and to create and send emails. Ability to work in a manual or automated pharmacy setting. Ability to safely operate power material handling equipment as necessary. This position requires flexibility to orient and work at all UCSF Medical Center locations.

PREFERRED QUALIFICATION Previous experience in a specialty pharmacy, warehouse, retail or shipping/receiving environment is preferred