Specialty Foods Team Member - Fresh & Customer-Focused

Whole Foods Market; Framingham (MA); On-site; USD 26,000 - 35,000; Part time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market in Framingham, MA is seeking a Team Member to support the Specialty team by receiving and preparing product, maintaining the floor and displays, and assisting customers. You will deliver courteous service and engage in proactive selling while upholding health and safety standards.

Join a team that emphasizes freshness, inventory management, and strong customer focus, with opportunities to learn product knowledge and contribute to store-wide programs and initiatives.

Qualifications

• Ability to learn basic knowledge of all products carried in department.
• Ability to visually examine products for quality and freshness.
• Ability to sell proactively.
• Working understanding of Specialty department and team and WFM quality goals.
• Strong attention to detail
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and a ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals

Responsibilities

• Surprises and delights customers with consistent and delicious food.
• Engages in positive and proactive selling.
• Ensures a fresh and appealing display by keeping cases and shelves clean and well-stocked.
• Checks product to ensure it meets WFM quality standards.
• Monitors spoilage and supply waste to minimize impact on department expenses.
• Assists with sampling program, keeping sample areas full, clean and appealing.
• Maintains back stock in good order.
• Accesses information about market conditions and communicates to customers.
• Ensures temperature, sanitation and sweep logs are completed.Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership. Performs other duties as assigned by store, regional, or national leadership

Skills

Product knowledge

Quality inspection

Proactive selling

Specialty dept knowledge

Attention to detail

Communication

Clear communication

Customer service

Procedure adherence

Passion for natural foods

Work ethic

Fast-paced environment

Quality goals

Job description

Whole Foods Market in Framingham, MA is seeking a Team Member to support the Specialty team by receiving and preparing product, maintaining the floor and displays, and assisting customers. You will deliver courteous service and engage in proactive selling while upholding health and safety standards.

Join a team that emphasizes freshness, inventory management, and strong customer focus, with opportunities to learn product knowledge and contribute to store-wide programs and initiatives.