Specialty Foods Associate: Fresh Customer Service

Whole Foods Market; Swampscott (MA); On-site; USD 37,000 - 53,000; Full time

Job summary

Whole Foods Market is seeking an entry-level Team Member to support the Specialty department. You will assist with receiving and preparing products, maintain displays, stock shelves, and deliver friendly service aligned with company standards.

Responsibilities include ensuring product quality, managing stock, assisting with sampling, and upholding health and safety requirements. Flexible schedule including nights and weekends is expected.

Qualifications

• No prior retail experience required.
• Ability to learn basic knowledge of all products carried in department.
• Ability to visually examine products for quality and freshness.
• Ability to sell proactively.

Responsibilities

• Surprises and delights customers with consistent and delicious food.
• Engages in positive and proactive selling.
• Ensures a fresh and appealing display by keeping cases and shelves clean and well-stocked.
• Checks product to ensure it meets WFM quality standards.
• Monitors spoilage and supply waste to minimize impact on department expenses.
• Assists with sampling program, keeping sample areas full, clean and appealing.
• Maintains back stock in good order.
• Accesses information about market conditions and communicates to customers.
• Ensures temperature, sanitation and sweep logs are completed.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Skills

Customer service

Communication

Teamwork

Attention to detail

Time management

Tools

Box cutters

Electric pallet jacks

Job description

Whole Foods Market is seeking an entry-level Team Member to support the Specialty department. You will assist with receiving and preparing products, maintain displays, stock shelves, and deliver friendly service aligned with company standards.

Responsibilities include ensuring product quality, managing stock, assisting with sampling, and upholding health and safety requirements. Flexible schedule including nights and weekends is expected.