Specialty Back Office Supervisor

PDS Health; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

PDS Health is seeking a Specialty Back Office Supervisor to lead and develop a team of 10 to 15 Specialty DAs across the region, ensuring staffing, training, and regulatory compliance. This role involves daily travel to assigned offices and close collaboration with the Regional Manager of Specialty.

The ideal candidate will coach staff, maintain clinical supply, and implement best practices while upholding OSHA, HIPAA, and state dental regulations.

Qualifications

• Three to five years of related Specialty experience.
• One to two years of experience in managing employees and teams.
• High school diploma or GED; additional Associate/Bachelor’s degree or certificate is preferred.

Responsibilities

• Create an environment in assigned region that promotes a Specialty culture where DAs are integrated at the office level.
• Recruit, develop, and manage 10 to 15 DAs; contribute to performance reviews and counseling.
• Coordinate with Regional Manager of Specialty to implement new procedures and best practices at field level.

Skills

Specialty experience

People management

Staff scheduling

Education

High school diploma / GED

Associate or higher preferred

Job description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Specialty Back Office Supervisor is responsible for recruiting and developing Specialty DAs in their region. They are responsible for managing a team of 10 to 15 Specialty DAs. They will develop their team through effective leadership, coaching, and mentoring. The Specialty Back Office Supervisor will develop a culture where the Specialty DA team is fully integrated at the office level. They will work closely with the Regional Manager of Specialty to ensure the back office is prepared for a successful start up of new specialty services in an office. The position includes daily travel to assigned offices in the region. They are responsible for managing the scheduling of the Specialty DAs and ensuring offices are appropriately staffed. They will conduct regional training to ensure Specialty DAs are in compliance with state and federal mandatory regulations, following best practices, and delivering the PPE. The Specialty Back Office Supervisor is responsible for ensuring their team maintains an appropriate and adequate clinical supply in the dental practice, while simultaneously remaining fiscally responsible. Must support the policies and goals of PDS and thus participate in the growth and future of the company.

Responsibilities

• Create an environment in assigned region that promotes a Specialty culture where Specialty DAs are integrated at the office level.
• Recruit, develop, and manage 10 to 15 Specialty DAs. Contribute to their performance reviews, and conduct performance counseling when appropriate. - Act as a liaison between Field Operations and Specialty Support.
• Work with Regional Manager of Specialty to implement new procedures and best practices at the field level with concurrent accountability.
• Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed.
• Provide effective leadership, coaching, and mentoring of Specialty DAs in an effort to identify and implement opportunities for improvement and to execute specialty best practices.
• Develop and conduct effective regional training & meetings through the development and execution of outstanding group presentation skills.
• Ensures Specialty DAs maintain strict compliance with State, Federal and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Ensure Specialty DAs are in compliance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
• Ensure Specialty DAs actively participate in the Perfect Patient Experience by attending to patient's individual concerns and promoting the good qualities of the Specialists.
• Work closely with the GP lead to ensure appropriate and adequate clinical supply and equipment for the Specialists, while simultaneously remaining fiscally responsible.
• Understand what is involved in a successful start-up and roll‑out of Specialty services in an office.
• Ensure Specialty DAs have completed all appropriate training as outlined by the Education Development Department.
• Report monthly to the Regional Manager of Specialty detailing accomplishments and areas for improvement. - Maintain an appropriate professional appearance and demeanor in accordance with Company policies. Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Other duties as assigned by management.

Qualifications

• Equivalent to high school diploma or general education degree (GED); specified training courses as mandated by state for certification, licensure, or registration requirements.

Preferred

• Associate degree, Bachelor's degree, or one‑year certificate from an accredited college or technical school, or equivalent combination of education and experience.

Knowledge/Skills/Abilities

• Ability to read, analyze, and interpret documents such as business periodicals, professionals journals, technical procedure manuals, safety rules, operating and maintenance instructions, and governmental regulations.
• Ability to communicate effectively and present information, both verbally and in writing, to patients and co‑workers.
• Ability to interpret a variety of instructions furnished in written, verbal, or diagram form.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, decimals, and percentages.
• Ability to compute rate, ratio and percentages, ratios, and proportions to practical situations.
• Three to five years of related Specialty experience.
• One to two years of experience in managing employees and teams.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$60,260.00-$90,390.00 / Annually

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.