Specialty Associate - Crossroads Mall

JCPenney; Portage (MI); On-site; USD 18,942 - 23,680; Full time

Benefits offered by this job

Employee discount

Benefits package including medical/d…

Paid vacation/holidays

Job summary

JCPenney is seeking a Specialty Associate to drive profitable sales growth through product knowledge and a passion for service. You will build clientele, assist customers with product attributes and care plans, and help meet sales goals.

In this role you will participate in inventory processes, pricing and signing, and maintain a clean, organized store environment while supporting store safety initiatives and company performance standards.

Qualifications

• Customer service and sales excellence to meet goals and create repeat customers.
• Inventory processes, transfers, and shop floor maintenance to keep merchandise organized.
• Adherence to iCAP performance standards and safety initiatives.

Responsibilities

• Greets and assists customers, informs about product attributes and care plans, and promotes add‑on products.
• Participates in inventory, transfers, return to vendor/warehouse, and pricing/signing processes in specialty areas.
• Supports shrink, safety programs, and meets productivity and attendance standards.

Skills

Customer service

Sales

Communication

Teamwork

Job description

As a Specialty Associate you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.

Primary Responsibilities:

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range USD $13.75/Hr - USD $17.19/Hr.