Specialty Associate - Cherryvale Mall

JCPenney; Rockford (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Eight paid holidays

Job summary

JCPenney is seeking a Specialty Associate in Rockford, IL to drive sales through strong product knowledge and friendly service. You will greet customers, explain features, and assist with credit and rewards programs while collaborating with a team to achieve daily targets.

The role emphasizes maintaining a clean, well-organized store, supporting inventory and pricing processes, and contributing to safety and performance standards.

Qualifications

• Experience in retail or customer service required.
• Ability to meet sales goals and performance standards.
• Ability to work as part of a team.

Responsibilities

• Customer Service & Sales - Greets and assists customers, informs on key product attributes, and helps with credit, rewards and gift card programs to support sales goals.
• General Operations - Participates in inventory, merchandise transfers, pricing, and keeping the sales floor clean and organized.
• Performance Standards - Supports iCAP, safety initiatives, and maintains attendance and productivity targets.

Skills

Customer service

Sales

Job description

As a Specialty Associate you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers exceptional customer service. Inform customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers. Meets or exceeds sales goals and productivity standards. Partners with team members and actively listens to all customer issues. Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• General Operations - Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise. Maintains sales floor recovery process to ensure a clean and organized store environment. Completes pricing and signing processes in specialty businesses.
• Performance Standards - Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, a Specialty Associate will possess the following:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $15.00/Hr -USD $18.75/Hr.