Specialty Agent

RB Global Inc.; Schaumburg (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with matching

15 days of PTO annually

Job summary

RB Global Inc. is seeking a Specialty Agent in Schaumburg, Illinois, to leverage expertise in IAA operations and enhance customer service. The ideal candidate will handle customer interactions through various channels, assist new hires, and lead office staff in the absence of management. Responsibilities include overseeing customer services across branches, resolving escalated inquiries, and generating reports. Full-time employees enjoy competitive benefits, including health insurance and a 401k plan with matching contributions.

Qualifications

• 1-3 years of related industry experience focusing on commercial and special line vehicles.
• Professional office work environment.

Responsibilities

• Provide customer service support through various channels.
• Oversee and ensure customer service completion across IAA branches.
• Resolve complex buyer and customer inquiries.
• Generate and design reports as needed.
• Conduct research to assist purchasing decisions.
• Monitor sales processes for commercial vehicles.
• Coordinate services for customer groups.
• Manage storage and handling costs post-sale.
• Ensure buyer payment processes meet timelines.
• Perform other duties as assigned.

Skills

Customer service skills

Knowledge of IAA operations

Problem resolution

Job description

Description

The Specialty Agent has an expert level of knowledge of IAA operations and a high level of customer service skills. The agent can operate with minimal supervision and can act as a team lead for office staff in absence of any other branch management present. The agent assists with new hire employee training also plays an active role in assisting supervisor with individual projects, reports, and problem resolution.

Qualifications

• 1-3 years of related industry with focus on commercial and special line vehicles.
• Professional office work environment

Responsibilities

• Apply knowledge of the organization, product services, and policies to provide a variety of customer service support through mail, telephone, and direct personal contact.
• Oversee and follow up with all IAA branches to ensure requested customer services are completed.
• Resolve escalated and challenging buyer and customer questions, complaints, and requests for all IAA branches.
• Generate standard reports and design new reports as requested.
• Conduct research and provide necessary information for purchasing decisions, including finding resolution on more complex and multi-faceted issues.
• Oversee sales of commercial and special lines vehicles and monitor the bidding process to ensure that all auctions are conducted in an ethical manner.
• Oversee and assist target customer groups service needs and requirements.
• Review and coordinate storage and cost for handling commercial and special lines vehicles at all IAA branches and remote locations post-sale.
• Monitor buyer payment, release and pick up process to ensure IAA required timelines are met.
• Perform other duties as assigned

Employer

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Recruiting Organization

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.