Specialized Travel Counselor- Corporate weekend and overnights

American Express Global Business Travel; Phoenix (AZ); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion programs

Job summary

American Express Global Business Travel’s Traveler Care Team is seeking positive, energetic travel counselors to join our Global Entertainment Hub. This role offers end-to-end, full-scope travel services from a home-based setup, serving Concierge and Talent travelers with white-glove service in a fast-paced environment.

You will consult on policy-compliant itineraries, book air, hotel, rail, and ground travel, handle special requests, resolve disruptions, and maintain precise notes.

Qualifications

• 5+ years of travel consultant and customer service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in Sabre or Amadeus (native GDS) and O365.
• Strong written and verbal communication with high attention to detail.
• Ability to resolve customer issues quickly and independently.

Responsibilities

• Provide consultative, proactive, policy-compliant travel recommendations.
• Book and manage global air, hotel, rail, and ground bookings.
• Handle specialized requests such as upgrades, name changes, meet & greets, media bags, and groups.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Maintain accurate notes of approvals, direct billing and handover items.
• Build strong relationships and communicate effectively with team, leaders, clients, coordinators, and suppliers.

Skills

Customer service

Travel consultant

Communication skills

Multitasking

Integrity & accountability

Team orientation

Policy-compliant travel knowledge

Tools

Sabre/Amadeus

O365

Job description

United States

Full time

J-84817

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This Traveler Care Team is seeking positive, energetic, customer-focused travel counselors to join our Global Entertainment Hub. This team provides end-to-end, full-scope travel services. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service to Concierge and Talent travelers. Top candidates will be proactive, motivated, accountable, always willing and organized with excellent follow-through. Working from the comfort of your home, you’ll collaborate with your team to provide creative, timely, and outstanding travel service experiences.

What You’ll Do

• Provide consultative, proactive, policy-compliant travel recommendations.
• Book and accurately manage global points of sale air, hotel, rail, and ground travel bookings.
• Handle specialized requests such as upgrades, name changes, meet & greets, media bags, and groups.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Maintain accurate notes of approvals, direct billing, and handover items.
• Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.

Safeguard and prevent fraudulent callers from gaining access to confidential client information.

What We’re Looking For

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale, and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
• Professional communication (written and verbal) and high attention to detail.
• Resolves customer issues quickly and independently.
• Ability to multitask in fast-paced, evolving environments and proactive follow through.
• Commitment to integrity, personal accountability, and initiative.
• Team-oriented mindset, positive attitude and openness to feedback.
• Background in Entertainment, News, Sports, Production, VIP or Publicity travel an asset.

Our Traveler Care unit operates in a 24/7 environment. We are hiring for weekend and overnight shifts, and shift flexibility is required.

The US national base salary range for this position is from $46200- $85,800

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Location

United States

The US national base salary range for this position is from

$46,200.00 - $85,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;