Specialized Consulting Manager, Pharmacy

Mass Digital Health; Waltham (MA); On-site; USD 108,000 - 188,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Wolters Kluwer is hiring a Specialized Consulting Manager, Pharmacy, to coordinate and implement clinical programs for external customers and internal teams. You will act as the subject matter expert for Pharmacy Surveillance solutions and support adoption, workflow integration, and policy development.

Responsibilities include guiding customers, supporting sales, updating clinical content, building relationships, and contributing to thought leadership.

Qualifications

• Graduate of an ACPE accredited college of pharmacy; current license to practice Pharmacy within the United States.
• At least 3 years of experience leading pharmacy practice, including clinical pharmacy, drug diversion, and reimbursement/finance.
• Experience preparing for surveys/inspections and drafting process improvement plans based on findings.
• Board certification in relevant pharmacy specialty preferred.

Responsibilities

• Facilitate adoption and usage of surveillance solutions to achieve outcomes, advising on workflow and policy adjustments.
• Support sales and customer success as an expert to demonstrate product functionality and integration into workflow.
• Create and update clinical and operational content to stay current with evidence.
• Build relationships with pharmacy customers during and after implementations.
• Contribute to marketing efforts with thought leadership through webinars and publications.
• Collaborate with product development on feature enhancements and user testing.
• Develop training materials to support updates and changes to solutions.
• Manage PHI in a HIPAA-compliant environment.
• Approximately 40% travel may be required.

Skills

Pharmacy operations

Clinical pharmacy leadership

Regulatory compliance

PHI handling HIPAA

Communication skills

Education

ACPE accredited College of Pharmacy

US Pharmacist License

Job description

About the Role:
As a Specialized Consulting Manager, Pharmacy, you will coordinate and implement clinical programs that meet the needs of our external customers and internal team. The role ensures successful adoption and optimal utilization of Pharmacy Surveillance solutions (Sentri7 Pharmacy and Drug Diversion) by acting as the subject matter expert and consultant.
Responsibilities:

You will contribute to the success of our customers and business units by performing the following:

• Facilitate customers' adoption and usage of surveillance solutions to achieve their desired outcomes, including providing advice on workflow and practice model adjustment, implementation of policies and procedures based on clinical evidence, practice guidelines, regulations, and professional practices.
• Support the sales and customer success teams as an expert to demonstrate product functionality, key benefits, and integration into workflow to prospective and current customers.
• Create and update clinical and operational content in our solutions to maintain currency with latest evidence.
• Build professional relationships with pharmacy customers during and after implementations to serve as a trusted pharmacy resource.
• Contribute to marketing activities and campaigns by providing thought leadership in pharmacy practice through webinars, blogs, professional meeting presentations, and scientific publications.
• Collaborate with product development team to ideate feature enhancements, participate in user acceptability testing, leading customer facing pilots and testing, and engage in market research.
• Develop training materials in various formats to support updates and changes to solutions.
• Manage sensitive, protected health information (PHI) in a HIPAA-compliant environment.

Qualifications

• Graduate of an ACPE accredited college of pharmacy; current license to practice Pharmacy within the United States.
• At least 3 years of experience leading pharmacy practice, including:
  • Expertise in pharmacy operations and leadership, particularly in the areas of clinical pharmacy, drug diversion, and reimbursement/finance.
  • Successful preparation for Joint Commission or DNV surveys, Department of Health, Board of Pharmacy, and other applicable regulatory agency inspections and as necessary, drafting and implementing process improvement plans based on Recommendations for Improvements (RFIs) or other relevant regulatory findings.
  • Designing processes and documentation to demonstrate compliance to pharmacy best practices and regulations.
• Well versed in demonstrating the value of pharmacy services.
• Ability to communicate clearly (written and verbal) with clinical and non-clinical audiences.
• Board certification in relevant pharmacy specialty preferred.

Approximately 40% travel may be required.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $107,500.00 - $188,400.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.