Specialist, Vendor Management, I, CMS

Carrington; Orange (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

401(k) match

Training programs

Employee referral bonuses

Educational reimbursement

Community foundation involvement

Job summary

Carrington Mortgage Services is seeking a Vendor Oversight Specialist to provide ongoing oversight of an external network of third-party service providers. You will monitor compliance, manage due diligence, track contracts, and escalate issues to leadership.

The role involves maintaining vendor records, coordinating invoices, and ensuring timely responses to inquiries. The position requires strong regulatory knowledge, excellent communication, and the ability to work independently in a

Qualifications

• Motivated, enthusiastic, self-starter willing to take on tasks with minimal supervision and deliver results.
• Ability to work independently in a complex regulatory environment.
• Proficient in MS Office applications (Word, Excel, Outlook, Visio).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to prioritize and multi-task in a fast-paced environment.
• Organize and meet deadlines.
• Excellent document interpretation and comprehension skills.
• High school diploma or GED; a Bachelor’s degree is preferred.
• 1+ year in financial services, mortgage servicing, auditing, compliance or vendor management.

Responsibilities

• Review and assess large volumes of documentation for vendor annual reviews in line with regulatory compliance and internal policy.
• Monitor and review vendor compliance documents across lifecycle; track contracts milestones and termination documents.
• Oversee an assigned pool of third-party vendors, escalate risks and privacy issues.
• Manage Vendor Management Department inbox and ensure timely responses to inquiries.
• Oversee vendor ongoing reviews and contract obligations; ensure accuracy of vendor management system.
• Escalate unresolved matters to leadership in a timely manner.
• Perform due diligence on new vendors and submit for approval through formal processes.
• Act as first point of contact for vendors and provide updates via status reports.
• Review FNMA/FHLMC documentation for compliance and update status in system.
• Coordinate vendor invoices with marketing and mortgage lending as needed.
• Ensure all internal system records are current and complete.
• Respond to site audit exceptions and track remediation actions.
• Assist with vendor communications and acknowledgements.
• Research and gather information for potential new service providers.
• Log consumer complaints and coordinate remediation.

Skills

MS Office proficiency

Analytical & problem-solving

Verbal & written communication

Independent working

Regulatory/compliance awareness

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

MS Word

MS Excel

MS Outlook

MS Visio

Job description

POSITION SUMMARY:

Responsible for providing ongoing oversight of an existing network of third-party service providers, their company profile, and building a relationship with such vendors to monitor and ensure their continued compliance with our applicable company policies and regulatory guidelines. Escalate issues or concerns with compliance to appropriate leadership. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The approved starting pay rate for this position is $24-$27/hour.

WHAT YOU’LL DO:

• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy.
• Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures.
• Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues.
• Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests
• Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed.
• Escalate matters to leadership team timely if unable to resolve issue.
• For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process.
• First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items.
• Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status.
• Coordinate marketing and mortgage lending vendor invoices as needed.
• Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans.
• Provide support with processing vendor communication requests, including tracking acknowledgements as required.
• Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration.
• Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation.
• Perform other duties and special projects as assigned.

WHAT YOU’LL NEED:

• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
• Ability to work independently and effectively in a complex environment and regulatory conditions
• Proficient in MS office, in particular word, outlook, Excel and Visio
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast pace ever changing environment
• Ability to organize and meet deadlines
• Excellent document interpretive and comprehension skills
• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.