Specialist, Vendor Management, I, CMS

Carrington; Jefferson City (MO); On-site; USD 68,770,000 - 77,366,000; Full time

Job summary

Carrington Mortgage Services is seeking a Vendor Oversight Specialist to manage a network of third-party vendors and ensure ongoing regulatory compliance. You will review documentation, track milestones, and escalate issues to leadership as needed.

Responsibilities include maintaining vendor data in the management system, coordinating onboarding, and supporting site audits. A strong background in financial services and vendor management is required.

Qualifications

• Bachelor’s degree preferred; high school diploma acceptable with relevant experience.
• Minimum 1 year in financial services, mortgage servicing, auditing, compliance or vendor management.
• Strong analytical, communication, and documentation skills.

Responsibilities

• Review and assess vendor documents for annual reviews in line with compliance policies.
• Monitor vendor compliance documents throughout oversight lifecycle and contracts milestones.
• Escalate risks or changes to leadership when needed.
• Maintain Vendor Management Department inbox and respond to inquiries promptly.
• Manage ongoing vendor reviews and contract obligations in the management system.
• Coordinate new vendor due-diligence and onboarding approvals.
• Provide status updates to vendors and internal stakeholders through reports.
• Review FNMA/FHLMC documentation for compliance and update status accordingly.
• Process vendor invoices and track action/remediation plans from audits.
• Handle site audit exceptions and ensure timely remediation reporting.
• Assist with vendor communications and information gathering for new service providers.

Skills

Analytical and problem-solving skills

Communication skills

Independent work capability

Multi-task in fast-paced environment

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

MS Word

MS Outlook

MS Excel

MS Visio

MS Office Suite

Job description

POSITION SUMMARY:

Responsible for providing ongoing oversight of an existing network of third-party service providers, their company profile, and building a relationship with such vendors to monitor and ensure their continued compliance with our applicable company policies and regulatory guidelines. Escalate issues or concerns with compliance to appropriate leadership. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates. The approved starting pay rate for this position is $24-$27/hour.

WHAT YOU’LL DO:

• Review and assess large volume of documentation to complete existing vendor's annual review in accordance with regulatory compliance and internal policy.
• Monitor, track and conduct first level review of various vendor compliance documents throughout vendor oversight lifecycle, including contracts milestones and termination process documents, to ensure compliance with all company policies and procedures.
• Responsible for monitoring and maintaining the ongoing oversight of an assigned pool of third-party vendors and escalating any identified risks, material change in business operations, or privacy issues.
• Monitor and maintain Vendor Management Department inbox to ensure timely processing of external and internal inquiries and requests
• Manage the vendor ongoing reviews and annual contract obligations and ensure accuracy of vendor management system and timely vendor notifications as needed.
• Escalate matters to leadership team timely if unable to resolve issue.
• For new third-party vendors', conduct due diligence collection and evaluation of documents to ensure compliance with the company's rules and guidelines before submitting for approval through a formalized process.
• First point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items.
• Review of FNMA/FHLMC required documentation from vendor to ensure compliance and submit to FNMA/FHLMC for approval. Update vendor management system and notify internal stakeholders of any changes to approval status.
• Coordinate marketing and mortgage lending vendor invoices as needed.
• Responsible for ensuring that all documents in the internal system of record are current and entered upon receipt.
• Respond to site audit exceptions identified by QCVM for compliance and ensure tracking and timely delivery of completed site audit reports to internal stakeholders based on department procedures, including tracking of any required action/remediation plans.
• Provide support with processing vendor communication requests, including tracking acknowledgements as required.
• Conduct research and gather information for potential new service providers as requested by the business and/or VM leadership to meet new business needs for onboarding consideration.
• Log consumer complaints into vendor management system database and coordinate response with respective business areas for remediation.
• Perform other duties and special projects as assigned.

WHAT YOU’LL NEED:

• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
• Ability to work independently and effectively in a complex environment and regulatory conditions
• Proficient in MS office, in particular word, outlook, Excel and Visio
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast pace ever changing environment
• Ability to organize and meet deadlines
• Excellent document interpretive and comprehension skills
• High school diploma/GED or equivalent work experience. Bachelor’s degree preferred.
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.