Specialist, Technology Solutions

Pearson; Raleigh (NC); On-site; USD 85,000 - 95,000; Full time

Job summary

Pearson is seeking a Service Owner in the United States to shape and deliver a platform, turning business needs into priorities and guiding the team from idea to release. You will ensure what is built creates real value for customers and colleagues.

You will work with engineering, design, and business stakeholders to own the backlog, set the vision, and manage the roadmap. Use AI tools to speed up research and refinement while maintaining quality.

Qualifications

• At least five years of experience in product ownership or product management.
• Strong grounding in discovery, road mapping, prioritization, backlog management, and agile delivery.
• Understanding of platform delivery, releases, integrations, and dependencies.
• Proactive, accountable, and able to communicate clearly with technical and non-technical audiences.
• Experience engaging and influencing stakeholders at different levels.
• Hands-on experience with Jira, Jira Product Discovery, and Confluence.
• Ability to use AI tools in daily work.
• Has showcased leadership skills and shipped successful products.
• Authorized to work in the United States.

Responsibilities

• Own the product backlog with clear user stories and acceptance criteria.
• Set and communicate the product vision and roadmap, updating as needs change.
• Use Jira Product Discovery to capture ideas and justify priorities.
• Partner with engineering to clear blockers and ensure releases meet outcomes.
• Build strong relationships with stakeholders, manage expectations, explain trade-offs.
• Document requirements, decisions, and processes in Confluence.
• Use AI tools to speed up research, drafting, analysis, and backlog refinement.
• Track product performance using data and feedback and iterate accordingly.
• Raise risks and dependencies early and manage commitments.
• Collaborate with architecture, development engineers and QE to deliver quality features.

Skills

Product ownership

Product management

Stakeholder management

Jira

Confluence

Jira Product Discovery

AI tools

Leadership

Communication

Agile delivery

Tools

Jira

Jira Product Discovery

Confluence

Job description

Service Owner

About the role

We're looking for a Product Owner to help shape and deliver our platform. You'll turn business needs into clear priorities, guide the team from idea to release, and make sure what we build creates real value for customers and colleagues. You'll work closely with engineering, design, and business stakeholders, and you'll be trusted to take ownership of your product area from start to finish.

What you’ll do

• Own the product backlog. Write clear user stories and acceptance criteria, and prioritize work based on value, risk, and effort.
• Set and communicate the product vision and roadmap and keep them current as needs change.
• Use Jira Product Discovery to capture ideas, evaluate options, and share the reasoning behind priorities.
• Partner with engineering teams throughout delivery. You'll help clear blockers, answer questions quickly, and make sure releases meet the agreed outcomes.
• Build strong working relationships with stakeholders. You'll gather their needs, manage expectations, and explain trade-offs and decisions in plain language.
• Document requirements, decisions, and processes in Confluence so others can find and use them.
• Use artificial intelligence tools to speed up research, drafting, analysis, and backlog refinement, while checking the quality of the results.
• Track product performance using data and feedback, then use what you learn to improve the product.
• Raise risks and dependencies early and follow through on your commitments.
• Engage with architecture, development engineers and QE to provide the best quality product/features

What you bring

• Required
• At least five years of experience in product ownership or product management in a fast-paced organization.
• A solid grounding in core product management practices, including discovery, road mapping, prioritization, backlog management, and agile delivery.
• An understanding of how platforms are built and delivered, including how releases, integrations, and dependencies fit together.
• A proactive approach. You spot problems and opportunities before you're asked, and you take accountability for outcomes, including when things don't go to plan.
• Clear, confident communication with both technical and non-technical audiences, in writing and in conversation.
• Experience engaging and influencing stakeholders at different levels.
• Hands-on experience with Jira, Jira Product Discovery, and Confluence.
• Ability to use artificial intelligence tools in your everyday work.
• Has showcased leadership skills and shipped successful products.
• Authorization to work in the United States
• Preferred
• Experience working on a SaaS platform
• Experience in financial technology, or in another regulated, data-sensitive environment.
• Product Owner or agile certification (for example, Certified Scrum Product Owner).

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $85,000 - $95,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through 16th November 2026. This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].