Specialist - Security FT

Bally's Interactive; Atlantic City (NJ); On-site; USD 27,552 - 34,440; Full time

Job summary

Bally's Interactive in Atlantic City, New Jersey, is seeking dedicated team members who excel in customer service and security operations. In this role, you will manage security responsibilities, ensure guest satisfaction, and maintain a safe environment by monitoring systems and responding to emergencies.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to handle various tasks in a fast-paced environment. Expected pay is $21.00 hourly.

Qualifications

• Superior customer service skills and ability to create positive energy.
• Ability to effectively resolve service breakdowns.
• Experience in security operations and emergency response.

Responsibilities

• Demonstrates superior customer service skills in all interactions.
• Monitors security systems and responds to incidents.
• Conducts investigations and prepares reports related to security activities.

Job description

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests’ wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
• Issues controlled keys, access badges and radios to security officers and other staff.
• Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
• Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
• Keeps in constant communication with Supervisor Security.
• Maintains mandated logs.
• Prepares specified reports; assists security officers in preparation of statements.
• Reviews, evaluations and corrects same.
• Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
• Takes statements from individuals involved in security related activities and prepares reports detaining facts.
• Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
• Notifies Supervisor Security or Shift Manager of any relevant situations or information.
• Must be able to evaluate upon sight patrons requiring first aid or C.P.R.
• Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
• Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
• Monitors the Fire Command Room and all its functions.
• Participates in all on-the-job training functions relevant to the Fire Command Room.
• Communicates with the local Fire Department.
• Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
• Performs Security Officer’s duties as assigned.
• Completes special assignments as requested.
• Other duties as assigned.

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range

• $21.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.