Specialist, Retail Management Services (Amazon Operations)

VML Enterprise Solutions; Rogers (AR); On-site; USD 45,000 - 100,000; Full time

Job summary

VML Enterprise Solutions is seeking a hands-on Specialist in Retail Management Services (Amazon Operations) to ensure flawless Amazon catalogs, in-stock products, and rapid issue resolution for CPG clients. You will operate inside Amazon Vendor Central and Seller Central, handling content changes, flat-file updates, and support tickets to drive immediate retail success.

In this role you will manage catalog health, monitor inventory, and coordinate with client supply chains to resolve PO

Qualifications

• 1-3 years hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P); agency support for CPG/ FMCG brands is a plus.
• Advanced Excel skills (VLOOKUP, Pivot Tables, Concatenate, Text-to-Columns) for large catalog data.
• Strong problem-solving mindset and persistence to resolve Amazon issues beyond the first response.
• Extreme attention to detail to ensure listings are 100% accurate before going live.

Responsibilities

• Resolve tickets and troubleshoot issues on Amazon platforms.
• Manage and submit cases with Amazon Seller Support, Vendor Support, and Brand Registry.
• Troubleshoot catalog errors (e.g., 5665, 8541), stranded inventory, and brand hijackings.
• Monitor Account Health dashboards and fix listing suppressions and related statuses.
• Handle catalog content updates, flat files, parent-child variations, and backend attribute mapping.
• Coordinate visual asset uploads (images, videos, A+ content) and day-to-day content changes.
• Set up and monitor A/B tests for titles, images, and A+ content to improve CVR.
• Support availability, inventory health, and flag PO issues with client supply chain.
• Dispute contamination of charges or shortages with clients to protect profitability.
• Provide weekly status reports and catalog health readouts to eCommerce/Sales teams.
• Collaborate with Media and Strategy teams to ensure ASIN readiness for ads.

Skills

Amazon catalog management

Advanced Excel

Problem solving

Detail orientation

Team collaboration

Tools

Amazon Vendor Central & Seller Central

Job description

Who We Are

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

About The Role

We are seeking a highly tactical, detail-oriented Specialist, Retail Management Services (Amazon Operations) to join our retail execution team. This is a "hands-on-keys" position dedicated to the day-to-day operational health of our CPG clients on Amazon.

You will serve as the operational backbone for our clients' eCommerce and Sales teams. Your primary mission is to ensure their Amazon catalog is flawless, their products stay in stock, and any platform glitches are resolved swiftly. You will live and breathe inside Amazon Vendor Central and Seller Central, executing content changes, wrestling with flat files, and managing support tickets to drive immediate retail success.

Key Responsibilities

• Ticket Resolution & Troubleshooting
• Case Management: act as the primary point of contact for submitting, managing, and relentlessly following up on Amazon support tickets via Seller Support, Vendor Support, and Brand Registry.
• Error Resolution: troubleshoot and resolve complex catalog errors (e.g., Error 5665, Error 8541, stranded inventory, merged ASIN issues, and brand hijackings).
• Compliance: monitor Account Health dashboards and resolve listing suppressions, "Search Suppressed" statuses, and ANDON cords immediately.
• Catalog & Content Management
• Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to execute catalog-wide updates, establish parent-child variation families, and map backend attributes.
• Content Execution: execute day-to-day content updates. Coordinate the upload and configuration of visual assets, including new product images, videos, and A+ Content updates.
• A/B Testing Execution: set up, monitor, and report on A/B tests for product titles, main images, and A+ content to continuously optimize for conversion rate (CVR).
• Availability & Inventory Support
• In-Stock Management: monitor basic retail metrics (Out-of-Stock rates, Lost Buy Box) and work with client supply chain teams to flag PO (Purchase Order) issues or shipment discrepancies.
• Dispute Management: assist in identifying and disputing operational chargebacks and shortage claims to protect client profitability.
• Client & Team Support
• Walk-the-Store Audits: conduct routine digital shelf diagnostics. Provide clients with tactical, visual reports on real-time PDP accuracy, competitor positioning, share of search and out-of-stock visibility.
• Sales Enablement: support the client's internal eCommerce/Sales managers by providing weekly operational status reports, pending ticket updates, and catalog health readouts.
• Cross-Functional Collaboration: partner with our internal Media and Strategy teams to ensure ASINs are retail-ready before major advertising campaigns launch.

Key Qualifications & Skills

• 1-3 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P). Prior experience in an agency setting supporting CPG/FMCG brands is highly preferred.
• Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
• Problem-Solving Mentality: a gritty determination to solve problems. You don't take the first "No" from Amazon Support as the final answer; you know how to elevate and force resolution.
• Extreme Attention to Detail: an eye for precision to ensure product listings are 100% accurate, properly mapped, and visually cohesive before pushing them live.

$45,000 - $100,000 USD

About WPP

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence and world-class partnerships – all united by our agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.