Specialist Quality Assurance

Hershey Company; Memphis (TN); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Health & Wellbeing: Medical, dental, &

401(k) with company match

Paid time off

Career development

Job summary

The Hershey Company offers a night shift Specialist Quality Assurance role in Memphis, TN. You will protect product quality and food safety by owning recurring QA and testing processes, coordinating verifications, and supporting continuous improvements.

You will serve as a technical resource to operations, perform audits, analyze data, and help identify trends while maintaining thorough records and reporting insights.

Qualifications

• Lead QA checks, testing activities, sampling plans, and verification in assigned area.
• Perform analytical testing and guide routine work with proper verifications.
• Conduct audits and monitoring related to food safety, sanitation, allergen control, and regulatory requirements.

Responsibilities

• Maintain QA, food safety, laboratory and documentation records and prepare reports.
• Assist with employee training and cross‑functional support for manufacturing and engineering.
• Support incident investigations by collecting data, analyzing results and recommending corrective actions.

Skills

Organization

Communication

Documentation

Auditing

Attention to detail

Troubleshooting

Education

Bachelor’s degree in Food Science or Microbiology

Job description

Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Specialist Quality Assurance

Location: Memphis, TN

This is a night shift position.

About The Hershey Company

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more. At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today.Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. OurOne Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose.

How will you fit in the big picture?

The Specialist Quality Assurance plays an important role in protecting Hershey’s product quality, food safety, and consumer trust. In this role, you will support manufacturing operations by owning recurring QA and testing processes, coordinating verifications, monitoring food safety programs, and helping identify trends that drive continuous improvement. You will serve as a trusted technical resource for operations partners while helping ensure products and processes consistently meet company, regulatory, and food safety requirements.

What will you do?

• Lead and coordinate recurring QA checks, testing activities, sampling plans, specification checks, sensory evaluations, and other product or process verification activities within your assigned area.
• Perform more complex analytical and microbiological testing while guiding routine work and ensuring required verifications are completed, documented, and escalated appropriately.
• Conduct audits and monitoring activities tied to food safety, sanitation, hygiene, allergen control, environmental monitoring, PEP, HACCP, Food Safety Plans, Food Quality Plans, and internal audit programs.
• Support incident investigations by collecting data, analyzing results, identifying trends, summarizing findings, and recommending corrective or preventive actions.
• Maintain accurate QA, food safety, laboratory, and documentation records while preparing reports or insights that support continuous improvement discussions.
• Assist with employee training, product and process audits, and cross-functional support for manufacturing, maintenance, engineering, new product efforts, and business unit needs.

Experience:

• 1+ years of relevant experience required, aligned to the Specialist level in the JA Levels document.
• Related experience in quality assurance, food safety, manufacturing, laboratory testing, sanitation, microbiology, auditing, regulatory compliance, or a production/manufacturing environment preferred.
• Knowledge of food safety and quality systems such as PEP, HACCP, GMP, GFSI, sanitation, allergen control, environmental monitoring, and regulatory requirements preferred.
• Strong organizational, communication, computer, documentation, troubleshooting, auditing, and attention-to-detail skills preferred.
• Ability to work flexible hours and support manufacturing operations as needed.

Education:

• Bachelor’s degree preferred in Food Science, Microbiology, or a related field, or equivalent related experience.

Benefits and Perks

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable
• Growth & Development: Career development programs, learning opportunities, and internal mobility

Benefits may vary based on role, location, and eligibility.

The anticipated base salary range for this role is $64,560 to $80,700per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.

You can request an accommodation via phone or email.To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information. You may also email a request for accommodation to [e-mail]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.