Specialist - Premium Payables

Acrisure; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Acrisure is seeking a Specialist in Premium Payables to join our Grand Rapids team. This role supports accurate and timely processes, collaborates with offshore teams, and ensures consistency across Accounting & Finance Operations.

The specialist acts as a hands-on subject-matter expert handling day-to-day activities and escalations. Responsibilities include driving process improvements, maintaining strong partner relationships, and ensuring compliance with regulatory requirements.

Qualifications

• Bachelor's degree in accounting, finance, or related field preferred.
• 3–5+ years of insurance accounting experience in Premium Payables required.
• Proficiency with Applied Epic agency management system.

Responsibilities

• Serve as the primary onshore escalation point for Operations staff and offshore teams.
• Drive process consistency and improvement by analyzing recurring issues and coordinating with offshore leads.
• Assist in developing and enhancing processes to streamline tasks and improve efficiency.
• Maintain relationships with Accounting automation partner, Operations, Growth, and Finance teams.
• Ensure compliance with industry regulations, policies, and controls.

Skills

Premium Payables operations

Detail-oriented

Analytical thinking

Communication and collaboration

Problem solving in escalations

Education

Bachelor's degree in accounting/finance

Tools

Applied Epic

Agency management software

Microsoft Office

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Specialist in Premium Payables to join our team in Grand Rapids. This role reports to the Senior Manager for the functional area in Accounting & Finance Operations. The Premium Payables Specialist supports the accurate and timely execution of processes within the function. This role works closely with their peers, our Accounting automation partner/offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, and maintain process consistency. This role acts as a hands-on subject-matter expert, supporting day-to-day functional activities, addressing escalations, and contributing to continuous improvement initiatives.

Responsibilities

• Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuring timely resolution, and providing clear communication across all stakeholders.
• Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.
• Assist in the development and enhancements of processes through streamlining tasks and improving efficiency.
• Develop and maintain strong relationships with Accounting automation partner/offshore delivery team, Operations, Growth, Accounting, & Finance teams, addressing escalations, inquiries, and resolving discrepancies in a professional and timely manner.
• Stay up-to-date and in compliance with industry regulations and best practices. Implementing and maintaining accounting policies, procedures, and controls to ensure compliance with regulatory requirements and company guidelines.
• Identifies potential financial risks and raises these issues, along with suggested solutions, to leaders and Operational Excellence.
• Participate in special projects and initiatives as assigned, demonstrating flexibility and adaptability in a fast-paced environment.
• Ensure accurate and timely completion of tasks related to carrier invoices and payments.
• Works closely with offshore delivery teams to ensure high-quality and consistent processing that meet our SLAs, performing regular quality audits.
• Support training documentation and knowledge sharing for both onshore and offshore teams.
• Participate in UAT (User Acceptance Testing) for system enhancements or process changes.

Required Qualifications

• Strong understanding of Premium Payables operations
• Demonstrates ability to navigate, problem solve, and complete complex processes
• Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
• Initiative to complete work without the prompting of others.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with agency partners, carrier partners and internal stakeholders.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Solid problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues.

Education and Experience

• Bachelor's degree in accounting, finance, or a related field preferred.
• 3-5+ years of insurance accounting experience in Premium Payables required.
• Demonstrated proficiency in Applied Epic agency management system.
• Proficient in using agency management system software and Microsoft office applications.
• Strong cross-functional knowledge across all insurance accounting processes.
• Familiarity with process improvement tools or methodologies (i.e., Lean, Six Sigma, automation).

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 m