Specialist, Patient Programs

Navitus Health Solutions, LLC

United States

Remote

USD 28,000 - 31,000

Full time

5 days ago

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Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and PRO/MF

Referral Bonus Program – up to $750

Job summary

Lumicera is seeking a Specialist, Patient Programs to coordinate, monitor, and audit manufacturer programs within our growing specialty pharmacy team. This role supports quality, patient-centered care and ensures adherence to contract guidelines.

Under the Supervisor, Patient Programs, you will manage outreach, communications with providers, and program workflows using reporting tools like QlikView. Remote flexibility is available for eligible US residents.

Qualifications

High school diploma or GED required.
Certified CPhT or ExCPT preferred.
2 years of pharmacy support, healthcare environment, or related experience preferred.
1 year of experience and demonstration of proficiency in position at Lumicera or equivalent preferred.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

Provide patient outreach via outbound phone calls to new and existing Specialty Pharmacy patients.
Communicate with doctor’s offices and clinics to provide and gather prescription information.
Answer inbound calls from patients, prescribers, and other healthcare professionals as it relates to manufacturer programs, and other specialty pharmacy duties.
Develop written patient/provider communication regarding program management (i.e., patient/provider letters, or fax templates).
Consistently adhere to established workflows for program management through internal reporting software (i.e., QlikView, 3D reporting).
Participate in interdepartmental and intradepartmental meetings regarding manufacturer programs or initiatives.
Develop and perform ongoing profile audits for compliance with manufacturers programs.
Act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.
Participate in, adhere to, and support compliance and diversity, equity, and inclusion program objectives.
Other duties as assigned.

Skills

Pharmacy support

Healthcare environment

Team collaboration

Education

High school diploma or GED

Tools

QlikView

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $20.00 - USD $22.62 /Hr.

STAR Bonus % (At Risk Maximum)

0.00 - Ineligible

Work Schedule Description (e.g. M-F 8am to 5pm)

schedule varies within our operating hours of 8-7 M-TH/8-6 F

Remote Work Notification

ATTENTION: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Overview

Due to growth, we are adding a Specialist, Patient Programs to our team.

Under general direction of the Supervisor, Patient Programs, the person employed as a Specialist, Patient Programs works with Specialty Pharmacy teams to coordinate, monitor, and audit manufacturer programs. This position aides in sustaining a culture focused on quality patient-centered care while ensuring optimal pharmacy operations. The Specialist, Patient Programs is responsible for performing duties in accordance with manufacturer program activities. This position will assist in ensuring compliance with the manufacturer contracts and program guidelines.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

Provide patient outreach via outbound phone calls to new and existing Specialty Pharmacy patients.
Communicate with doctor’s offices and clinics to provide and gather prescription information.
Answer inbound calls from patients, prescribers, and other healthcare professionals as it relates to manufacturer programs, and other specialty pharmacy duties.
Develop written patient/provider communication regarding program management (i.e., patient/provider letters, or fax templates).
Consistently adhere to established workflows for program management through internal reporting software (i.e., QlikView, 3D reporting).
Participate in interdepartmental and intradepartmental meetings regarding manufacturer programs or initiatives.
Develop and perform ongoing profile audits for compliance with manufacturers programs.
Act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.
Participate in, adhere to, and support compliance and diversity, equity, and inclusion program objectives.
Other duties as assigned.

Qualifications

What our team expects from you?

High school diploma or GED required.
Certified CPhT or ExCPT preferred.
2 years of pharmacy support, healthcare environment, or related experience preferred.
1 year of experience and demonstration of proficiency in position at Lumicera or equivalent preferred.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?