Specialist On Field Operations

DICK'S Sporting Goods; Phoenix (AZ); On-site; USD 19,000 - 22,000; Full time

Job summary

DICK’S Sporting Goods in Phoenix is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience by executing on-floor processes, merchandising, pricing, and product availability with an athlete-first mindset that drives confidence and trust among athletes and teammates alike.

You’ll join a team that values discipline, energy, and service, with opportunities to onboard teammates, become a subject matter expert, ensure products are ready to purchase, and promote

Qualifications

• High School Diploma or Equivalent required.
• 1–3 years of experience in retail or customer-facing roles preferred.
• Ability to engage customers with product knowledge and service mindset.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes and guiding product recommendations.
• Onboards and trains new teammates, acting as SME for store processes.
• Maintains an athlete-first mindset; ensures products are ready for purchase.
• Upholds merchandising and presentation standards, floor plans, and price changes.
• Promotes customer participation in loyalty programs and warranties.
• Creates a welcoming store environment and adheres to safety and policies.

Skills

Customer-facing experience

Retail experience

Communication

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.

Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job - it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Support a seamless athlete experience by executing key on-floor processes including merchandising, pricing, and product availability. As a Specialist - On Field Operations, you will combine operational expertise with an athlete-first mindset to ensure the store delivers a consistent, high-quality experience. Be part of a team that brings discipline, energy, and service together.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.


• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.


• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.


• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.


• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).


• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent


• 1-3 years of experience


• Previous retail or customer-facing experience preferred

Virtual Requirements

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.


• AI tools are not permitted to be used by the candidate during any part of the interview process.


• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!