Specialist Off Field Operations

Dick's Sporting Goods; Wooster (OH); On-site; USD 21,352 - 32,373; Full time

Benefits offered by this job

Generous suite of benefits

Paid leave compliance

Employee discounts

Job summary

Dick's Sporting Goods in Wooster, Ohio is looking for a Specialist - Off Field Operations to enhance athlete experiences and ensure operational efficiency. This role involves engaging with athletes to understand their needs and driving sales through effective product knowledge.

The ideal candidate will have a High School Diploma and 1-3 years of retail or customer-facing experience, and will assist in training new team members. The position offers a targeted pay range of $15.50 - $23.50 per hour.

Qualifications

• 1-3 years of experience, preferably in retail or customer-facing roles.
• Demonstrated skills in customer engagement and sales.
• Ability to train and onboard team members effectively.

Responsibilities

• Engage with athletes to understand their shopping needs and drive sales.
• Train new and existing team members on operational processes.
• Ensure products are ready for athletes and maintain high store standards.
• Promote customer loyalty and enrollment in company programs.

Skills

Customer Engagement

Sales Recommendations

Training and Onboarding

Merchandising Standards

Education

High School Diploma or Equivalent

Job description

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible. Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Be the go-to expert behind the scenes, driving inventory accuracy, fulfillment, and operational execution that keeps the store running efficiently. As a Specialist - Off Field Operations, you will support critical processes and ensure the store is consistently athlete-ready. Join a team that wins through precision, teamwork, and strong execution.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world‑class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectation‑selling skills, and key operational processes. Serves as a go‑to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer‑facing experience preferred

Pay & Benefits

Targeted Pay Range: $15.50 - $23.50. Starting rate of pay may vary based on location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits.