Specialist Off Field Operations

Dick's Sporting Goods; Madison (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist - Off Field Operations to join our team in Madison, WI. You will support critical store processes, contribute to inventory accuracy, and help deliver exceptional athlete experiences on the sales floor.

Ideal candidates bring 1–3 years of retail or customer-facing experience and a passion for teamwork, precision, and strong execution in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in retail or customer-facing roles.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by understanding customer needs and providing product information.
• Onboards and trains new team members as subject matter expert.
• Maintains athlete-first mindset and ensures products are ready for purchase.
• Upholds store merchandising and presentation standards.
• Promotes participation in customer programs and loyalty initiatives.
• Ensures a welcoming, respectful store environment and compliance with safety policies.

Skills

Customer service experience

Retail experience

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team.

OVERVIEW

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Be the go-to expert behind the scenes, driving inventory accuracy, fulfillment, and operational execution that keeps the store running efficiently. As a Specialist - Off Field Operations, you will support critical processes and ensure the store is consistently athlete-ready. Join a team that wins through precision, teamwork, and strong execution.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

QUALIFICATIONS

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred

VIRTUAL REQUIREMENTS

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!