Specialist Lead Crisis Intervention

Metrocare Services; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Exceptional training

Outstanding benefits package

Medical/Dental/Vision insurance

Paid Time Off

Job summary

Metrocare Services is seeking a Crisis Intervention Specialist Team Lead to work with an interdisciplinary treatment team delivering intensive, community-based crisis support for individuals with developmental disabilities and co-occurring mental illness.

You will assess clients at risk, develop stabilization plans, train caregivers, mentor staff, and ensure on-call coverage while maintaining thorough documentation and reporting.

Qualifications

• Master's or Doctorate in psychology, ABA, social work or related field.
• 3–5 years of supervised behavior services experience with IDD.
• Licensed or eligible for relevant clinical license.

Responsibilities

• Lead crisis intervention team and collaborate with treatment teams.
• Assess IDD consumers at risk of crisis using a biopsychosocial model.
• Develop crisis intervention plans and mentor staff on implementation.
• Provide after-hours on-call crisis support as scheduled.
• Document progress and complete required reports.

Skills

Self-motivation

Organizational skills

Time management

Communication skills

Collaboration

Crisis intervention

Education

Master's or Doctorate in psychology/ABA/social work

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Electronic Medical Records system

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

General Description

The Crisis Intervention Specialist Team Lead will work with an inter-disciplinary treatment team providing intensive, community-based crisis support services to consumers with developmental disabilities and co-occurring mental illness. This individual will assess IDD consumers at risk of or actively in crisis, develop plans to reduce crises, train caregivers and support staff on how to implement the plans, mentor staff providing crisis intervention services, and comply with on-call requirements.

Essential Duties and Responsibilities

• Collaborates with LIDDA, internal IDD departments, and external agencies to identify IDD individuals at-risk of or actively in crisis.
• Assesses each individual on assigned caseload using an in-depth biopsychosocial model to identify maladaptive behaviors and needed supports.
• Develops crisis intervention management plans describing therapeutic supports needed by each individual on assigned caseload.
• Provides crisis intervention support services (community-based training and support) to assigned caseload to support with crisis stabilization.
• Provides crisis management services during active crises as need to assigned caseload.
• Provides recommendations for additional services and supports to assist with maintaining stabilization.
• Connects individuals served with recommended services and supports and ensures implementation, as needed.
• Advocates on behalf of assigned caseload and/or their caregivers for additional services and supports.
• Serves as the after-hours on-call Crisis Intervention Specialist per schedule rotation.
• Thoroughly and timely documents progress and all interactions pertaining to assigned caseload.
• Completes assigned reports.
• Attends all required treatment team meetings.
• Provides consultation and training services to schools, hospitals, criminal justice settings, MCOT, community agencies, and day habilitation/vocational workshops as indicated.
• Provides thorough field training for incoming Crisis Intervention staff.
• Trains and mentors Crisis Intervention Services staff when questions or concerns arise.
• Assists Crisis Program Supervisor III as needed.
• Performs other duties as assigned.

Competencies

• Self-motivated and able to work independently.
• Strong organizational and time management skills.
• Ability to communicate and collaborate with a variety of individuals, teams, agencies, and systems.
• Ability to record data neatly, coherently, accurately, and objectively.
• Knowledge of laws, regulations, and policies and procedures related to the Agency and all stakeholders.
• Creative service implementation processes designed to meet the needs of people served.
• Emergency/Crisis Intervention skills.
• Knowledge of issues and challenges relating to intellectual and developmental disabilities, including autism spectrum disorders.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

Qualifications Education and Experience

• Masters or Doctorate Degree in the field of Psychology, Applied Behavior Analysis, Social Work or other related field.
• Three to five years of supervised experience in providing behavior services to individuals with intellectual and development disabilities.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
• Ability to successfully use an automated clinical record keeping system.
• Ability to utilize Internet for resources.

Certifications, Licenses, Registrations

• Valid license (provisional or unrestricted) as a Psychologist, Board Certified Behavior Analyst, Licensed Professional Counselor, or another clinical field preferred.

Physical Demands

• While performing the duties of this job, the incumbent is required to talk and hear.
• The incumbent must be able to carry material (up to 25 pounds) between sites.
• Must have reliable, personal transportation to-and-from sites.

Travel

• In-county travel.
• None-to-Negligible travel outside of the county.

Work Environment

• The noise level may vary between low and mild.
• The work environment should not experience temperature extremes (hot and cold).

Benefits Information and Perks

• Competitive salary
• Exceptional training
• Outstanding benefits package
• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits
• Equal Employment Opportunity/Affirmative Action
• Employer Tobacco-Free Facilities

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package: Medical/Dental/Vision Paid Time Off Paid Holidays Employee Assistance Program Retirement Plan, including employer matching Health Savings Account, including employer matching Professional Development allowance up to $2000 per year Bilingual Stipend – 6% of the base salary Many other benefits Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities.

Equal Employment Opportunity/Affirmative Action

Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. Metrocare’s Altshuler Center for Education & Research is the premier training and research institute for community mental health professionals across Texas. Metrocare upholds the person-centered philosophy to focus care on the needs of individual. We take care to ensure that people’s preferences, needs and values guide clinical decisions and to provide care that is respectful of and responsive to those we serve. We see ourselves as partners in healing with our clients and their support network.