Specialist IT Application Support

3M HEALTHCARE; Katy (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

CareerArc is looking for an IT Support Specialist based in Katy, Texas. This in-office role involves providing technical support for applications and systems, monitoring and troubleshooting issues, and assisting with application deployments. Candidates should have a Bachelor's degree in IT or a related field and 0-2 years of relevant experience with Java, SQL, and ITIL concepts. The position requires strong communication skills and the ability to work independently in a dynamic environment.

Qualifications

• 0-2+ years of work experience in IT support or application development.
• Experience with various programming and scripting languages.
• Understanding of cloud platforms (AWS, Azure, GCP) preferred.

Responsibilities

• Provide technical support for applications, systems, and end users.
• Monitor applications for issues and perform troubleshooting.
• Log and track incidents and service requests in ITSM tools.
• Assist with application deployments and configuration changes.

Skills

Java EE

Java Script

XML and XSD

Microsoft SQL server

Analytical skills

Automation (Python, PowerShell, Shell)

Interpersonal skills

Problem-solving abilities

Knowledge of ITIL concepts

Education

High School diploma or equivalent

Bachelor's degree in computer science or related

Tools

ServiceNow

Jira

Job description

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.

We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.

Here, you won't just help customers gear up for their next adventure — you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!

Education

• High School diploma or equivalent
• Bachelor's degree in computer science, Information Technology, Engineering, or a related degree

Work Experience

• 0-2+ years of work experience
• Java EE, Java Script, XML and XSD experience required
• Experience with Microsoft SQL server and object oriented development principles required
• Knowledge supporting mobile applications and administration preferred
• Basic knowledge of Windows/Linux, databases, Cloud, and web based applications
• Exposure to scripting or automation (Python, PowerShell, Shell, etc.) preferred
• Familiarity with AI assisted tools, monitoring platforms, or automation frameworks preferred
• Basic knowledge of cloud platforms (AWS, Azure, GCP)
• Understanding of ITIL concepts, incident management, and root cause analysis
• Previous internship or academic project experience in IT support, automation, or application development a plus

Skills

• Strong interpersonal, written, and verbal communication skills, and interface effectively with individuals at various levels
• Ability to work well under pressure while consistently meeting time sensitive deadlines
• Self-motivated with the ability to work on multiple projects in a fast-paced environment
• Ability to work independently, as well as effectively contribute to a team environment
• Analytical with strong problem-solving abilities and creative resolution skills
• Acceptable level of hearing and vision to perform job duties

Responsibilities

• Provide required technical support for applications, systems, and end users via ticketing tools, email, or collaboration platforms
• Monitor applications and systems, identify issues, and perform initial troubleshooting
• Log, track, and update incidents, service requests, and known issues in ITSM tools (e.g., ServiceNow, Jira, etc.)
• Escalate issues to senior support teams with clear diagnostics and documentation
• Assist with application deployments, configuration changes, and routine maintenance activities
• Perform automations related to basic server, job, and service health checks and validations
• SOX/Non-SOX Reporting Automation and Simplification
• Create and maintain support documentation, runbooks, and knowledge articles
• Support post incident reviews and help identify preventive actions
• Collaborate with cross functional IT teams during upgrades, releases, and maintenance windows
• Develop a thorough understanding of Academy policies, procedures and safety rules
• Duties may change; team members may be required to perform other duties as assigned

Physical Requirements & Attendance

• This is an in-office role, Monday–Friday, with regular presence required at the corporate headquarters
• Regular, reliable attendance is required
• Flexibility to work varied hours, including early mornings, evenings, weekends, and holidays based on business needs
• Acceptable level of hearing and vision to perform job duties

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.