Specialist, IS Operations

CMCO Brasil; Charlotte (NC); On-site; USD 31,409 - 37,608; Full time

Job summary

A leading operations management firm is seeking an IS Operations Specialist in Charlotte, NC, to manage invoice processing, vendor relations, and budget tracking. The ideal candidate will have over 2 years of experience in operations, strong skills in Microsoft Excel, Teams, and SharePoint, and demonstrate attention to detail while managing multiple priorities. The role includes maintaining contract records and providing IT support as needed. Compensation offered is competitive, ranging from $22.80 to $27.30 per hour.

Qualifications

• 2+ years of experience in operations, invoice processing, procurement, or contract administration.
• Strong attention to detail and ability to manage multiple priorities.
• Experience in IT organization preferred.

Responsibilities

• Own end-to-end processing of IS invoices, including validation and coding.
• Coordinate requisitions and purchase orders for software and services.
• Maintain accurate records of software and hardware assets.
• Support budget tracking and variance analysis.

Skills

Organizational skills

Detail-oriented

Process-driven approach

Communication skills

Service-oriented mindset

Tools

Microsoft Excel

Microsoft Teams

SharePoint

Job description

Job Summary / Overview

The IS Operations Specialist supports the Information Services organization by managing invoice processing and coding, coordinating purchasing activities, maintaining contract and vendor records, assisting with budget tracking and reporting, and providing initial IT request triage and basic end‑user support.

Essential Duties and Responsibilities

• Own end‑to‑end processing of IS invoices including validation, accurate GL coding, and allocation to cost centers or projects.
• Route invoices for approval and track through submission and payment.
• Resolve invoice discrepancies with vendors, Accounts Payable, and IS stakeholders; maintain complete and auditable invoice documentation.
• Coordinate requisitions and purchase orders for software, hardware, services, and subscriptions.
• Track orders, deliveries, and receiving confirmations.
• Assist with renewals, true‑ups, and subscription adjustments.
• Maintain accurate, up‑to‑date software and hardware asset records (device details, assigned user/department, location, lifecycle status, and warranty/coverage dates).
• Reconcile purchases, receipts, deployments, transfers, repairs, and retirements to ensure asset databases align with actual inventory.
• Support periodic audits and true‑ups by producing asset and license reports, identifying gaps, and coordinating remediation with IS owners.
• Document and follow standard processes for asset tagging, check‑in/check‑out, refresh schedules, and secure disposal/return of end‑of‑life equipment.
• Maintain centralized repository of IS contracts, SOWs, and amendments.
• Track contract expirations, renewal windows, and notice periods.
• Proactively notify IS owners of upcoming renewals.
• Support contract routing and execution with Legal and Procurement.
• Assist with monthly budget tracking and variance analysis, while maintaining budget documentation.
• Support project spend tracking and accruals.
• Prepare spend summaries for IS leadership.
• Provide Level 0 support and limited Level 1 troubleshooting; support onboarding and offboarding coordination; escalate issues beyond defined scope.
• Perform other duties as assigned.

Knowledge, Skills, Competencies, and Abilities

• Demonstrates strong organizational skills and consistent follow‑through to manage tasks, deadlines, and ongoing workflows effectively.
• Maintains a service‑oriented mindset, delivering responsive, solution‑focused support to internal and external partners.
• Applies a process‑driven approach by following established procedures, identifying gaps, and supporting continuous improvement.
• Exercises professional discretion with financial information, ensuring confidentiality, accuracy, and appropriate handling of sensitive data.
• Communicates clearly in both written and verbal formats.

Required Qualifications

• 2+ years of experience in operations, invoice processing, procurement, or contract administration.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Excel, Teams, and SharePoint.
• Experience working in an IT organization preferred.
• Familiarity with IT vendors, SaaS subscriptions, and ticketing systems preferred.

Compensation

$22.80 - $27.30 per hour

Location

Charlotte, NC, US, 28277