Specialist II, National Technical Support – (MRI Chiller/Cryogenics, onsite Macedonia, OH)

FUJIFILM; Macedonia (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

FUJIFILM Healthcare Americas Corporation seeks a National Technical Support Engineer for High Field MRI systems based in the United States. You will provide expert telephone-based assistance to HCUS personnel, support product rollouts, and ensure compliance with FDA, ISO 13485, and other applicable standards.

Occasional travel and long hours may be required. The ideal candidate has 5+ years of experience maintaining chiller equipment, strong problem-solving and communication skills, and the

Qualifications

• Minimum 5 years of experience maintaining and troubleshooting chiller equipment.
• Ability to operate all test equipment required to service chiller equipment.
• Bachelor's degree from an accredited four-year college in electronics-related discipline or equivalent experience.

Responsibilities

• Provide national level technical support to HCUS personnel via telephone and collaborate with higher level specialists.
• Prepare and disseminate information related to chiller products to HCUS personnel to improve task performance.
• Assist with new product rollouts and installations as needed.
• Assist support services personnel in quality-related functions.
• Maintain excellent relationships with HCUS personnel across departments.
• Be available for overtime and irregular hours, including last-minute needs.
• Travel to customer sites occasionally to resolve issues as required.
• Ensure compliance with FDA, ISO 13485, and related regulatory requirements.

Skills

Strong problem-solving skills

Strong communication skills

Self-motivated

Willingness to travel

Education

Bachelor's degree in electronics-related discipline

Tools

Test equipment operation

Job description

Position Overview

Responsible for providing technical assistance, primarily via the telephone, to HCUS personnel on all of HCUS's High Field MRI's. This is the second level national technical support engineer position in the company.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Provides national level technical support to HCUS personnel as needed, with significant help from higher level national technical support specialists.
• Prepares and disseminates information related to chiller products to HCUS personnel to improve their ability to perform tasks related to the products, with significant help from higher level national technical support specialists.
• Occasionally helps rollout new products by participating in installations as needed.
• Occasionally assists support services personnel in performing quality-related functions.
• Maintainsexcellent working relationships with HCUS personnel in all departments.
• Work so overtime and odd hours as needed, including at the "last minute".
• Occasionally travels to customer sites to solve problems as needed.
• Adheres to and ensures compliance of all safety practices and quality procedures.
• Promotes both internal to the company and externally, the image and reputation of HCUS.
• Performs other duties as directed by the New Modalities Technical Support Supervisor.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.

Qualifications

• At least five (5) years of previous experience maintaining and troubleshooting chiller equipment at other companies.
• Capable of operating all test equipment required to service chiller equipment.
• Bachelor's degree from an accredited four-year college—preferably in an electronics-related discipline—or equivalent experience is required.

Additional Requirements

• Must be able to provide national-level technical support for chiller equipment.
• Must have strong problem-solving skills.
• Must have ability to manage and provide support on multiple projects at the same time.
• Must have strong communication skills.
• Must have strong computer skills.
• Must be self-motivated.
• Must be willing to travel and work long hours.
• Must have valid driver's license with a safe driving record

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

This position typically works in usual medical, clinical environments.

• Standing/Walking:
  • This activity occurs frequently and prolonged/repetitively.

• Sitting:
  • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.

• Lifting/Carrying:
  • This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.

• Pushing/Pulling:
  • This activity occurs rarely and periodically. It occurs primarily with the pushing of the 1000 lbs. patient tables and 600-6000 lb. MRI cabinets. There is an estimated manual force to overcome inertia of 30 lbs. Pushing distances are typically 1 inch to 18 inches.

• Bending:
  • This activity occurs occasionally and period/prolonged in the low back. It occurs with a variety of tasks.

• Reaching:
  • This activity occurs rarely and periodically above the shoulders when the worker must access components and cupboards that are on top of the 6-foot-high MRI machine. This activity occurs occasionally and periodically below shoulder level with a variety of tasks.

• Kneeling/Crawling/Crouching:
  • This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the MRI machine.

• Climbing:
  • This activity occurs rarely and periodically when the worker must climb up to 3 steps of a 6-foot ladder to access the upper access panels of the MRI machine in order to perform diagnostic testing.

• Balancing:
  • This activity occurs rarely and periodically and occurs when the worker is standing on the ladder as mentioned above.

• Twisting:
  • This activity occurs rarely and periodically in the low back. It may occur with some of the tasks performed.

Travel

• Occasional (up to 10%) travel may be required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).