Specialist I, Service Center System

Sysmex America, Inc; Buffalo Grove (IL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health care plan (medical, vision, and

dental insurance)

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k) plan for eligible employees

Job summary

Sysmex America, Inc. in Buffalo Grove, IL seeks a Service Center System Specialist I. The role involves assembling and installing automation systems built in the Internal Service Center, with travel to customer sites for pre-site inspections before assembly.

Essential duties include managing inventory, ensuring ISO/regulatory documentation, and pre-building systems per quality processes. Up to 75% travel is required.

Qualifications

• Requires a High School diploma or GED with 3 years of related experience in electrical, hydraulics, or mechanics.
• Experience in electronics, laboratory or biomedical technology, or military tech background is preferred.
• Strong communication in English and ability to explain complex information clearly.

Responsibilities

• Assembles and installs Sysmex Automation systems built in the Internal Service Center.
• Travels to customer sites to perform pre-site inspections before assembly.
• Maintains inventory and shipping processes for the SNAP program.
• Ensures documentation and procedures meet ISO and regulatory guidelines.
• Pre-builds automation systems following quality and manufacturing processes.
• Travels to install XN/UN Automation Systems and completes installation docs.
• Completes all required installation documentation and performs post-setup checks.

Skills

High School diploma/GED

Electronics experience

Customer skills

MS skills

English proficiency

Explain complex information

Field experience

Education

High School diploma or GED

Associates or Trade School degree (preferred)

Job description

Job Location(s)

US-IL-Buffalo Grove

# of Openings

1

Job ID

2026-4863

Category

Customer Service/Support

Travel

75%+

Overview

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.

Responsibilities

We currently have a great opportunity available for a Service Center System Specialist I. The Service Center System Specialist I position will have responsibility of assembling and installing Sysmex Automation systems that are built in the Internal Service Center. This position also includes traveling to customer sites to perform pre-site inspections prior to the assembly of the system.

Essential Duties and Responsibilities:

1. Maintain the process for the inventory and shipping of instrumentation and all necessary parts to successfully support the SNAP program.
2. Maintain and conform to all procedures and documentation to meet regulatory and ISO guidelines.
3. Verify that all essential components and instrumentation included in the XN Automation System Build.
4. Pre-Build XN/UN Automation Systems following all Quality and Manufacturing processes.
5. Prepare and Pack XN/UN Automation Systems for shipment to customer sites.
6. Travel to customer sites to perform a pre-site making sure all documentation is completed.
7. Perform remote pre-sites with local Service Engineer making sure documentation is completed.
8. Travel to customer sights to install XN/UN Automation Systems.
9. Verify installed XN/UN Automation and complete all installation documentation.
10. Other duties as assigned.

Percentage of Travel: Up to 75%

Qualifications

• High School diploma/GED degree or 3 years required experience in Electrical, Hydraulics, or Mechanics including experience in the Armed Forces. Associates or Trade School degree Preferred.
• Experience in electronics, laboratory or biomedical technology, military experience in a technical field or equivalent.
• Field Experience preferred.
• Electronics Experience.
• Customer Skills.
• Interface experience a plus.
• Proficient in English
• MS Skills.
• Be able to explain and interpret complex information that requires patience and understanding.

The hourly pay range for this role is $18.88 to $29.67, (along with an overtime pay - Include if eligible for overtime pay). Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan(medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.