Specialist I Governance and Control

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 72,880 - 109,320; Full time

Job summary

A leading food retailer is seeking a Governance & Change Control Manager to enhance program governance and change control processes. This full-time role in Quincy, MA, involves building governance frameworks, managing change requests, and collaborating with cross-functional teams. Candidates should have over 5 years of experience in governance or program management, with strong communication skills. This position offers a flexible hybrid schedule of 3 in-person and 2 remote days per week.

Qualifications

• 5+ years of experience in governance or program management in large-scale technology transformations.
• Ability to work across business and technology with senior stakeholders.
• Experience managing or coordinating vendor relationships.

Responsibilities

• Build and maintain governance calendars and workflows.
• Develop high-quality documentation for governance bodies.
• Coordinate reviews of change requests with Business and Technology leads.
• Support vendor governance and contract changes.

Skills

Governance experience

Risk management knowledge

Change control expertise

Communication skills

Stakeholder management

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Governance & Change Control Manager is a critical member of the Business Transformation Program Operations team, responsible for establishing, managing, and continuously improving the program's governance forums and end-to-end change control processes. This role ensures that all program decisions, risks, issues, interdependencies, and change requests are surfaced, evaluated, documented, escalated, and resolved through the appropriate governing bodies. The role also owns day‑to‑day coordination with the System Integrator (SI) and other third‑party vendors, serving as a central point‑of‑contact for change control, escalations, contractual obligations, delivery performance, and standards adherence. This position plays a key role in maintaining program discipline, enabling decision velocity, and protecting the integrity of the ERP transformation operating model and design. This is a full‑time, dedicated role for the duration of the transformation program (estimated 5‑7 years).

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Scarborough.

Responsibilities

• Build and maintain governance calendars, agendas, preparation cadences, and structured workflows for all transformation program governance forums and interfaces with other key programs.
• Develop and assemble high‑quality pre‑reads, decision documentation, dashboards, and status materials for review by program and executive governance bodies.
• Record and track meeting minutes, decisions, action items, and due dates, ensuring timely follow‑up and a single source of truth for all governance outputs.
• Drive and manage intake, triage, documentation, and evaluation of all change requests, assessing scope, timing, risk, budget impact, and best practice alignment.
• Coordinate cross‑functional reviews of change requests with Business and Technology leads.
• Route change requests to the appropriate approval forums based on decision rights and thresholds.
• Support the maintenance of centralized RAID, change request, and interdependency logs with full traceability for compliance and audit readiness, in partnership with program management.
• Serve as the central point‑of‑contact for the System Integrator (SI) escalations and changes through monitoring performance, managing escalations, and ensuring deliverable and contract alignment.
• Coordinate with Procurement, Legal, Finance, and program leadership to support vendor governance, contract changes, budget tracking, and risk transparency.
• Identify and escape cross‑initiative risks, dependencies, and impacts to other PMO, value, and compliance teams to ensure decisions are reflected in models and controls.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Requirements

• 5+ years of governance, program or portfolio management experience in large‑scale technology transformations or similarly complex multi‑year initiatives.
• Experience running governance forums, steering committees, or stage gates.
• Strong understanding of change control, risk management, RAID processes, and PMO disciplines.
• Demonstrated ability to work across business and technology with senior stakeholders in matrixed organizations.
• Strong communication, structure, and executive storytelling skills.
• Ability to synthesize complex, cross‑functional inputs into clear recommendations.
• Experience managing or coordinating SI or vendor relationships.
• Ability to travel up to 25%.

Salary Range: $63,440–$95,160 (ME/NC/PA/SC) and $72,880–$109,320 (IL/MA/MD/NY).