Specialist I, Clinical Applications

Sysmex America, Inc; Concord (NH); On-site; USD 60,200 - 100,100; Full time

Benefits offered by this job

Health care plan

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Job summary

Sysmex America, Inc. seeks a Specialist I, Clinical Applications to support instrument and middleware integration in the clinical laboratory. You will provide on-site training, serve as a technical consultant, and help realize efficient customer deployments.

Extensive travel is required (up to 80%), with preferred locations in Portland, ME or Portsmouth, NH. Candidates should have Bachelor’s with 3–5 years or Associate’s with MT/MLT plus 10+ years in hematology, and ASCP/CLS certification.

Qualifications

• Bachelor's degree and 3–5 years experience or Associate's degree with MT/MLT and 10+ years hematology experience.
• Active ASCP or CLS certification required.
• Supervisory experience desirable.
• Experience with LIS, HIS or WAM preferred.
• Solid CLIA/COLA experience is necessary.
• Strong hematology experience and excellent communication skills.
• Ability to analyze, solve problems and present technical data.
• Comfort with independently and multisite integration activities.

Responsibilities

• Implement Sysmex instruments, middleware and reagents at customer sites and manage integration timelines.
• Troubleshoot reagent, middleware or instrument issues to improve customer self-sufficiency.
• Develop and deliver training programs and workshops for customers and Technical Services.
• Manage territory and accounts, document activity, and support sales objectives.
• Provide pre-sale and post-sale technical support including demonstrations and evaluations.
• Communicate issues and improvements to product teams and management.
• Travel extensively to customer sites as part of deployment and support.

Education

Bachelor's degree

Associate's degree

Medical Technologist (MT) degree/MLT

ASCP certification

CLS certification

Hematology experience

LIS experience

HIS experience

WAM experience

CLIA/COLA experience

Tools

LIS

HIS

WAM

Job description

Specialist I, Clinical Applications

Job Location(s)

US-ME | US-NH

Number of Openings

1

Job ID

2026-4793

Category

Customer Care

Travel

75%+

Overview

Find a Better Way... to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way. ...to improve the lives of others. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. ...to build a promising future.

Responsibilities

We currently have a great opportunity for a Clinical Applications Specialist I. The Clinical Applications Specialist (CAS) is part of a multidisciplinary team that supports the equipment and middleware integration process from order to go-live in the laboratory environment. This includes implementation activities, on-site instrument and middleware/workflow training, parameterization, rules development/testing, and support to realize an efficient and successful customer integration of the Sysmex solution as the primary laboratory consultant from a technical perspective. Also supports sales objectives by providing field technical support, serves as a technical consultant to existing and new customers, executes advanced training workshops, serves as the local resource for troubleshooting and resolving performance problems as part of customer retention activities. The ideal CAS has experience and background in both the laboratory and IT environment and is strong in Hematology.

1. Implement Sysmex instruments, middleware, and reagents into customer sites/laboratories: Plan the implementation process. Work with customers to take ownership of the instrument. Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on newly installed instruments. Manage the integration process to meet customer expectations and timeline.
2. Perform troubleshooting on issues related to reagent, middleware or instrument performance designed to improve customer self-sufficiency: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions. Recognize and communicate product issues, complaints, and potential improvements.
3. Develop and implement training programs (workshops and onsite training) for customers and Technical Services to maintain desired levels of customer satisfaction and referenceability
4. Manage time, territory, and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommending potential improvements to the installation and implementation process. Responsible for supporting the systems assigned to their territory and greater geography to meet business demands. Accomplish results individually and in collaboration on teams and work groups.
5. Provide technical information to direct management/peers and other functional groups. Proactively address and support sales objectives and organizational directives.
6. This individual must possess strong interpersonal, persuasive, problem solving and communication skills. The individual must demonstrate a strong sense of urgency, can-do attitude, and strong desire to set and achieve goals.
7. Provide both pre-sale and post-sale support. Pre-sale support includes delivering technical presentations, support of Sysmex Express and instrument Demos, working trade shows, and performing evaluations as
8. Responsible for managing company assets and expenses within company guidelines.
9. Other duties as assigned.

Travel Percentage: Requires extensive travel, up to 80%, on short notice.

Location preference: Portland, Maine or Portsmouth, New Hampshire

The salary range for this role is $60,200. - $100,100. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Light physical effort. Routine handling of objects up to 20 pounds; prolonged (at least 50% of time) sitting, standing, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

Qualifications

• Bachelor's degree and 3-5 years experience OR an Associate's degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology industry experience, which may include experience in the Armed Forces.
• Active ASCP or CLS certification required.
• Supervisory experience highly desirable.
• Experience with LIS, HIS or WAM preferred.
• Working knowledge and solid CLIA/COLA experience necessary.
• Strong Hematology experience preferred.
• Strong written and oral communications skills required.
• Highly visible position to the external customer requiring extensive interpersonal contact. Professional conduct necessary at all times even under stressful conditions.
• Strong presentation and persuasive skills highly desirable.
• Demonstrated ability to analyze, problem solve and evaluate technical/IT data. Ability to assemble thoughts and conclusions into cogent and persuasive format, present professionally and gain acceptance / buy-in.
• Demonstrated ability to execute moderately to highly complex single and multisite integration activities to keep project momentum and manage issues (e.g. instrument operation, workflow and middleware).
• Demonstrated ability to both independently and collaboratively solve complex technical, rules and workflow concerns (e.g. instrument and/or system troubleshooting).

This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of sex, sexual orientation, gender identity, color, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.