Specialist - Human Resources Shared Services Tier 2 - FT - Days - MHS

CO010 Memorial Healthcare System; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Memorial Healthcare System is seeking an HR Shared Services Specialist in Miramar, FL to serve as the first point of contact for the HR team and employees. You will handle inquiries, perform HR transactions like onboarding and data changes, and elevate complex issues to the appropriate team.

The role requires strong customer service, attention to detail, and the ability to navigate HR policies. A 1+ year HR or frontline HR experience is preferred, with an emphasis on accurate data handling and

Qualifications

• Minimum one year experience in Human Resources or Front Line Call Center/ Customer Service/Shared Services role
• Experience handling HR data and transactions in HR systems
• Strong customer service orientation and ability to navigate complex conversations

Responsibilities

• De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention.
• Manage incoming calls and ensure first call resolution for basic and complex inquiries.
• Troubleshoots and resolves issues, and recommends changes for process improvement.
• Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards.
• Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate.
• Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.
• Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities).
• Troubleshoots and resolves issues and makes recommendations for process improvements.

Skills

Accountability

Accuracy - HR

Customer service

Develops relationships

Effective communication

Organization skills

Problem solving

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

Associates degree preferred

Job description

Location: Miramar, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: As a member of the HR Shared Services team , the HR Shared Service Specialist will serve as the first point of contact and deliver front line support and to the MHS Human Resources team as well as to employees and leaders throughout the organization. The HR Shared Services Specialist will respond to employee inquiries and leadership requests, by identifying solutions and elevate as needed. Additionally, this role will contribute to the development of long term development of key HR processes during the life cycle phases of new hire through termination processes. This position requires good judgement and initiative and is accountable for the quality and productivity of requests.

Responsibilities:

• De-escalate high tension situations while reassuring callers they will receive assistance with the utmost care and attention.
• Manages incoming calls and ensure first call resolution for basic and complex inquiries.
• Troubleshoots and resolves issues, and recommends changes for process improvement.
• Enters and Maintains data in the HR files or HR system to ensure compliance with federal, state and regulatory standards.
• Responds to questions on human resources policies and procedures, directing employees to self-service options as appropriate.
• Utilizes case management system tools to respond to written and oral inquiries from employees, leaders, regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.
• Manages and processes HR transactions, (including onboarding, transfers, terminations, job and personal data changes, employee verifications and other core HR functional and operational responsibilities).
• Troubleshoots and resolves issues and makes recommendations for process improvements.

Competencies:

• ACCOUNTABILITY
• ACCURACY - HR
• CUSTOMER SERVICE
• DEVELOPS RELATIONSHIPS
• EFFECTIVE COMMUNICATION
• ORGANIZATION SKILLS (6)
• PROBLEM SOLVING
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorilyAbility to exercise effective judgement, and sensitivity to callers and potentially difficult situations Must be extremely organized and detail oriented with the ability to shift priorities as neededProven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional mannerAbility to handle multiple projects simultaneously in a fast paced organizationIndependent problem solver or knowledge when to appropriately elevate

Required Work Experience:

Minimum one (1) year experience in Human Resources, or Front Line Call Center/ Customer Service/Shared Services role

Other Information:

Associates degree preferred

Working Conditions and Physical Requirements:

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 0%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 60%
• Squatting = 0%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Disclaimer:

Wages shown on independent job boards reflect market averages, not specific to any employer. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail] Be where care matters. At Memorial Healthcare System, we are dedicated to improving the health, well-being, and quality of life of the people entrusted to our care. This unwavering commitment to our service vision makes the difference and is the foundation of The Memorial Experience. Deeper Caring. Smarter Healthcare. Talk to our patients and their families about “Deeper Caring,” and they'll tell you stories about miracle babies, lives saved through sheer determination, and the comforting kindness of others. About people who advocated for the family’s best interests and cared for them in body, mind, and spirit. For our employees, “Smarter Healthcare” means constantly improving how we deliver care. It could be a new technology, a streamlined process, or a cutting-edge program leveraging our system strengths. But, no matter how you look at it, our service vision is integral to our culture today and what we strive to be tomorrow. We invite you to share in the Memorial Experience – where touching lives, lifting spirits, and healing the human body is our profession’s greatest privilege and reward. Be where you are valued. Memorial Healthcare System provides preference as part of our commitment to honoring the service and sacrifice of veterans in alignment with state regulations. Veteran’s Preference allows for the first choice in interviewing, hiring, retention, and promotion after deployment when all other applicant qualifications are equal. However, Veteran's Preference does not guarantee a job. Who is eligible for Veteran’s Preference? We are proud to offer preference to internal and external applicants who identify within these categories: veterans, disabled veterans, spouse of a disabled veteran, unremarried veteran widow/widower, certain family members, active reservists and members of the National Guard. What should I do if I am eligible for Veteran’s Preference? You must claim your Veteran’s Preference status on your application. If selected for a job, you must provide documentation regarding your status. How does Memorial verify that someone is eligible for Veteran’s Preference? We require specific documentation as determined by the basis for which someone claims preference. For example, the documentation for a disabled veteran is different from the documentation required for the spouse of a veteran killed in the line of duty. How often can an eligible person claim Veteran's Preference at Memorial? There is no limit to how often internal or external applicants can use preference when a job is posted externally on our career website or elsewhere. What if there are two equally qualified, preference-eligible job applicants? In this case, the selection is based on the eligibility category in accordance with Florida law. First preference is given to: An honorably discharged veteran who has served on active duty and has a service-connected, compensable disability. A spouse of a person who has a total, permanent, service-connected disability and cannot qualify for employment. A spouse of a person missing in action, captured or forcibly detained or interned by a foreign government or power. What do I do if I denied Veteran's Preference? If you feel you have been unfairly denied Veteran’s Preference by Memorial Healthcare System, please contact [e-mail]. You may also file a complaint with the Florida Department of Veterans’ Affairs (FDVA). By clicking on any of the following links, you will be leaving the Memorial career site to go to a third party site. Please note that we are not responsible for the content or accessibility of the PDF documents you download from that site. All of the links in this section will download PDFs that require Adobe Reader or compatible software to open and read the documents. If you need Adobe Reader, you can download it now. Florida Civil Rights Act Equal Employment Opportunity is the Law (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) E-Verify™ Participation Notice – English Right To Work Notice – English E-Verify™ Participation Notice – Spanish Right To Work Notice – Spanish Memorial Healthcare System is subject to the Florida Public Records Law. All information provided in connection with your application for employment will be a public record and subject to release upon request, unless considered exempt or confidential.