Specialist, HR Solutions Excellence

Prospiant; Westmont (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Life and AD&D coverage

Employee assistance programs

401(k) plan

Hybrid & remote work opportunities

Job summary

Gibraltar is hiring a Specialist, HR Solutions Excellence to provide Tier 1 HR support to employees and managers across multiple business units in a hybrid work environment.

You will manage HR cases from intake to resolution, use established resources to answer questions, and escalate complex issues to HR partners when needed. The role emphasizes improving HR knowledge content and processes for a better employee experience.

Qualifications

• 3+ years of HR experience in HR operations, shared services, or employee support.
• Experience with a case management, ticketing, or service request system.
• Working knowledge of HR policies, practices, and employment regulations.
• Ability to translate HR policies into clear, user-friendly guidance and knowledge content.

Responsibilities

• Provide Tier 1 HR support to employees and managers across multiple business units.
• Manage HR cases from intake through resolution, ensuring requests are documented and addressed accurately and timely.
• Research and resolve HR questions using established policies, processes, knowledge resources, and HR systems.
• Escalate complex matters to the appropriate HR partner or subject matter expert when needed.
• Guide employees and managers to available HR tools, knowledge articles, and self-service resources.
• Identify opportunities to create or update knowledge articles based on recurring inquiries and case trends.
• Identify trends to improve HR processes, service delivery, and the employee experience.
• Support HR data integrity, audits, reporting, and compliance activities.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Case management

HR policies knowledge

HR systems

Education

Bachelor's degree in HR, Business, or related field

Tools

UKG

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Specialist, HR Solutions Excellence

• Posted on September 29, 2026

Locations

Showing 1 location

• Hybrid
• Pay or shift range: $60,000 USD to $80,000 USD
  The expected wage range for this position is listed above. When determining candidate offers, we consider factors such as experience, job-related skills, education, training, geographic location, among other job-related factors. Additional compensation, including bonuses may be available. For details about benefits, including healthcare, retirement, and paid time off, visit www.gibraltar1.com/careers/
• HR
• Full-Time
• Requisition #: SPECI003503

Description

The Opportunity

The Specialist, HR Solutions Excellence plays a key role in Gibraltar’s HR shared services model, providing Tier 1 HR support to employees and managers across multiple business units.

As a first point of contact for HR questions and requests, this role manages cases from intake through resolution, resolves inquiries using established resources and systems, and escalates more complex matters when appropriate. This role also identifies opportunities to improve HR knowledge content and processes based on recurring questions and case trends.

Who We're Looking For

All your life, you've been a thinker: a practical innovator with rolled-up sleeves, a strong sense of purpose and a healthy dose of optimism. A maker who gets things done. If you dream of using technology to make a difference in the world, we want you with us.

If you thrive in a collaborative and inclusive culture and enjoy helping others navigate HR processes, systems, and resources, we want to hear from you.

What You'll Do

• Provide Tier 1 HR support to employees and managers across multiple business units.
• Manage HR cases from intake through resolution, ensuring requests are documented and addressed accurately and timely.
• Research and resolve HR questions using established policies, processes, knowledge resources, and HR systems.
• Escalate complex matters to the appropriate HR partner or subject matter expert when needed.
• Guide employees and managers to available HR tools, knowledge articles, and self-service resources.
• Identify opportunities to create or update knowledge articles based on recurring inquiries, case trends, process changes, and gaps in available information.
• Identify trends and opportunities to improve HR processes, service delivery, and the employee experience.
• Support HR data integrity, routine audits, reporting, compliance activities, and HR Solutions Excellence initiatives as needed.

What We Need

• 3+ years of HR experience, preferably in HR operations, shared services, or employee support.
• Experience with a case management, ticketing, or service request system preferred.
• Working knowledge of HR policies, practices, and employment regulations.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to manage multiple cases and priorities while maintaining accuracy and appropriate documentation.
• Ability to translate HR policies and processes into clear, user-friendly guidance and knowledge content.
• Experience with HR systems required; UKG preferred.
• Bachelor's degree in Human Resources, Business, or a related field preferred, or equivalent HR experience.
• PHR or SHRM-CP certification considered a plus.
• Domestic travel up to 10%.

What we offer

Health & Welfare

• Medical, dental, and vision insurance plans for employees and dependents
• Free Life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental health

Financial Wellbeing

• Competitive compensation
• Bonus opportunities
• Generous 401(k) plan

Flexibility & Time Off

• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.
• Hybrid & remote work opportunities available

Community & Personal Development

• Donation matching and time off to volunteer
• Educational reimbursement

About Us

Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing.

Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Opportunity Employer; and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Gibraltar will provide reasonable accommodations for qualified individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.