Specialist, HR Automation & AI

IDEXX; Boston (MA); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health / Dental / Vision benefits Day-One

5% matching 401(k)

Annual cash bonus

Job summary

IDEXX is looking for a Senior Specialist in HR Automation & AI in Boston to transform HR processes through automation and AI technology. The ideal candidate will have 3–5 years of relevant experience in process improvement and will be involved in designing intelligent workflows and contributing to broader HR initiatives.

Key responsibilities include analyzing existing processes, configuration of automation solutions, and collaborating closely with HR and IT teams. IDEXX offers a competitive salary, benefits, and supports a diverse workforce.

Qualifications

• 3–5+ years of experience in process improvement or systems analysis.
• Experience with HR processes and lifecycle fundamentals.
• Hands-on experience with automation and AI in a business context.

Responsibilities

• Map and analyze current HR processes for automation opportunities.
• Support the configuration and maintenance of automation solutions.
• Monitor solution performance and recommend enhancements.

Skills

Process improvement

Automation

AI application

Project management

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Low-code/no-code platforms

RPA

Workflow tools

Job description

We are looking for a driven and innovative Senior Specialist, HR Automation & AI to join our HR Operations & Technology PMO aligned team. In this role, you will help transform how HR work gets done by applying process redesign, automation, and AI to core HR processes.

Responsibilities

• Work hands‑on to map and analyze current HR processes, identify high value automation and AI opportunities, and design intelligent workflows and agents that improve efficiency, accuracy, and the employee experience within established data, compliance, governance, and change management guardrails.
• Support the hands‑on configuration, deployment, documentation, and maintenance of automation and AI‑enabled solutions.
• Contribute to the design and implementation of intelligent agents and workflows, ensuring reliability, scalability, and explainability.
• Monitor solution performance and recommend enhancements to improve effectiveness over time.
• Contribute to the design of future‑state HR processes and ways of working that embed automation and AI responsibly.
• Ensure solutions improve efficiency, accuracy, and user experience while aligning with HR policies and business needs.
• Map and analyze HR operational processes to identify inefficiencies, variation, and opportunities for automation or AI enablement.
• Apply structured improvement methodologies (e.g., process mapping, lean principles, design thinking) to redesign workflows and standard work.
• Translate complex HR processes into simplified, scalable solutions.
• Lead or support small‑to‑medium‑scale automation and AI initiatives from concept through deployment and adoption.
• Partner closely with HR, HR Technology, IT, and change stakeholders to support successful implementation and adoption.
• Support change management activities including impact analysis, stakeholder engagement, and adoption tracking.
• Partner with functional HR teams to understand business needs and identify opportunities to apply automation and AI.
• Contribute to larger initiatives and cross‑HR projects where automation or AI capabilities can add value.

Qualifications

• 3–5+ years of relevant experience in process improvement, systems analysis, automation, HR technology, or transformation roles with some experience in AI and agent building.
• Experience working with HR processes and an understanding of HR services and employee lifecycle fundamentals.
• Hands‑on experience applying automation and/or AI thoughtfully in a business context, particularly where data sensitivity and human judgment are required.
• Experience with building, configuring, or leveraging automation or AI‑enabled tools (e.g., low‑code/no‑code platforms, RPA, workflow tools, AI copilots, or integrations).
• Willing to work from Westbrook, Maine (8 days per month onsite) or from NH or MA with occasional onsite visits.
• Strong project management skills with the ability to manage multiple initiatives and priorities in parallel.
• Collaborative mindset and passion for using technology to solve real business problems.
• Strong analytical skills with the ability to translate complex processes into simple, effective solutions.
• Bachelor's degree or equivalent combination of education and experience.
• Led medium‑complexity automation and AI initiatives end‑to‑end (analysis through deployment and continuous improvement), partnering cross‑functionally with HR and IT while contributing to evolving best practices.

Benefits

• Base annual salary target: $100,000–$115,000.
• Opportunity for annual cash bonus.
• Health / Dental / Vision benefits Day‑One.
• 5% matching 401(k).
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.

Company

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

IDEXX is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.