Specialist Golf

DICK'S Sporting Goods; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

DICK’S Sporting Goods is seeking a customer-focused team member to join our Miami store. You will engage athletes, understand their needs, and provide product recommendations to enhance their shopping experience.

You will help onboard teammates, maintain merchandising standards, and participate in loyalty programs while upholding safety and store policies. Prior retail or customer-facing experience is preferred.

Qualifications

• High School Diploma or Equivalent required.
• 1–3 years of experience in retail or customer-facing roles preferred.
• Strong interpersonal and communication skills with customers and teammates.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand shopping needs and provide knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members.
• Maintains merchandising standards and price changes in line with store guidelines.
• Supports customer participation in loyalty programs and other store initiatives.
• Ensures a welcoming store environment and adheres to safety and operating procedures.
• Manages day-to-day operations to keep products ready for athletes to purchase.

Skills

Customer service

Sales experience

Team collaboration

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred

Virtual Requirements

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!