Specialist- Expert

My3Tech; Edenton (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

My3Tech is seeking a Specialist- Expert to support on-site IT operations in Edenton, NC. The role requires hands-on desktop support, imaging computers, deploying software, and printer setups for users in Edenton and surrounding counties. Travel will be required, with expenses reimbursed.

The ideal candidate will have extensive experience with ServiceNow and data migration, plus the ability to document procedures and mentor others in best practices. On-site work is mandatory.

Qualifications

• 7+ years installing and imaging new computers and loading software
• 7+ years installing local and network printers and peripherals
• 7+ years migrating data and user profiles
• 7+ years documenting processes and procedures in technical field
• 7+ years working with ServiceNow call tracking system

Responsibilities

• Lead IT incident and problem service desk tickets with a focus on customer impact
• Install and image new computers and load required software for customers
• Deploy new business applications and configure printers and peripherals
• Migrate user data and profiles and maintain documentation of procedures

Skills

Desktop imaging

Hardware deployment

Printer setup

Data migration

ServiceNow

Travel readiness

Tools

ServiceNow

Job description

Title : Specialist- Expert

Location : 134 Sandy Ridge Road, Tyner, NC 27980

All work must be completed on-site in Edendon, NC. Do you agree to this requirement?

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in Edenton and surrouding counties. Travel Required

The candidate will be required to work onsite in Edendon and surrouding counties.

The candidate will be able to expense for any required travel.

The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -

It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.

• Required 7 Years Installing and imaging new computers and loading of appropriate software for customers.
• Required 7 Years Installing local and network printers and other peripherals and configuration of same.
• Required 7 Years Migrating data and user profiles.
• Required 7 Years Documenting process and procedures related to technical field support activities.
• Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system.
• Required 7 Years Comfortable with traveling for the role.