Specialist, Engagement Operations Coordinator, Patient Engagement (Hybrid)

MSD; North Wales (Montgomery County); Híbrido; USD 96.000 - 151.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Long-term incentive

Comprehensive benefits

Hybrid work arrangement

Descripción de la vacante

MSD is seeking an Engagement Operations Coordinator to support patient insights and engagement initiatives within the Value & Implementation organization. The role focuses on day-to-day coordination, project execution, tracking, reporting, and stakeholder collaboration to advance patient engagement priorities.

Responsibilities include scheduling, meeting preparation, maintaining dashboards, and ensuring compliance with company policies.

Formación

• Bachelor's degree required.
• 1+ years of experience in healthcare, pharmaceutical, biotech, patient advocacy, or related project coordination/administrative support roles.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, SharePoint and Teams.
• Ability to work in a cross-functional, matrixed environment.
• Demonstrated attention to detail and ability to maintain accurate records and trackers.
• Ability to work collaboratively and professionally with internal and external stakeholders.

Responsabilidades

• Supports day-to-day coordination of activities (scheduling, logistics, follow-up, admin support).
• Assists with end-to-end execution of patient engagement projects; tracks deliverables and timelines.
• Maintains trackers, dashboards, and working documents for visibility into activities and milestones.
• Coordinates with Legal, Compliance, and cross-functional teams for review and guidance.
• Ensures processes and documents comply with company policies and standards.
• Assists with vendor coordination and follow-up as needed.
• Supports compliance documentation and issue tracking.
• Plans and coordinates meetings with stakeholders, prepares agendas, slides, notes, and action items.
• Manages stakeholder communications and records of interactions.
• Assists with grant processing, tracking, and reconciliation as needed.
• Handles multiple priorities to meet deadlines and deliver quality execution.

Conocimientos

Organizational skills

Time management

Verbal and written communication

Cross-functional collaboration

Attention to detail

Educación

Bachelor's degree

Herramientas

Microsoft Office (Excel, Word, PowerPoint, SharePoint, Teams)

Descripción del empleo

Job Description Role Summary

The Specialist, Engagement Operations Coordinator, Patient Insights & Engagement (PI&E), position resides in the Value & Implementation (V&I) organization, which includes Global Medical and Scientific Affairs as well as Outcomes Research. This position is a member of the Patient Insights & Engagement (PI&E) team and supports initiatives that advance PI&E deliverables, strategies and priorities. This position supports the PI&E team in coordinating day-to-day operational activities that help advance patient engagement priorities, stakeholder interactions, and internal execution. Under the direction of the PI&E lead, the Engagement Coordinator supports patient engagement activities, meeting coordination, tracking, reporting metrics, contracting, stakeholder follow-up, and other administrative execution activities associated with patient engagement initiatives. The role helps ensure timely, organized, and compliant management of activities that support execution of patient and advocacy engagements, generation and reporting of insights from these engagements, coordination with internal cross-functional partners and other internal and external stakeholders, and relationships with Patient Advocacy Organizations (PAOs).

Responsibilities and Primary Activities

• Supports the team with day-to-day coordination of activities, including scheduling, logistics, follow-up, and administrative support.
• Assists with the end-to-end execution of patient engagement projects and initiatives; tracks deliverables, timelines, and status updates.
• Maintains trackers, dashboards, and working documents to support visibility into team activities, milestones, and outcomes.
• Coordinates with internal partners such as Legal, Compliance, and other cross-functional teams to support appropriate review and guidance on activities.
• Helps ensure that processes, documentation, and materials are maintained in accordance with company policies, procedures, and applicable standards.
• Assists with vendor coordination, document routing, and administrative follow-up as needed.
• Supports compliance-related documentation, file maintenance, and issue tracking.
• Assists with planning and coordinating meetings with internal and external stakeholders, including preparing agendas, materials, slides, notes, meeting summaries, action items, and follow-up tracking.
• Assists with adding insights into X-fly.
• Supports relationship management activities by coordinating communications and helping maintain organized records of stakeholder interactions.
• Assists with independent grant processing, review, tracking and reconciliation of activities as needed.
• Helps manage multiple priorities and supports the team in meeting deadlines and delivering high-quality execution.
• Communicates clearly and professionally with internal and external stakeholders in a manner that is responsive, organized, and respectful.
• Applies sound judgment when handling routine questions and escalates issues as appropriate.
• Supports initiatives aimed at enhancing patient engagement, patient communication, and the inclusion of patient perspectives in company activities.

Required Qualifications, Skills and Experience

• Bachelor's degree required.
• 1+ years of experience in healthcare, pharmaceutical, biotech, patient advocacy, or related project coordination/administrative support roles.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, SharePoint and Teams.
• Ability to work in a cross-functional work in a matrixed environment.
• Demonstrated attention to detail and ability to maintain accurate records and trackers.
• Ability to work collaboratively and professionally with internal and external stakeholders.
• Basic understanding of compliance, confidentiality, and documentation requirements.
• Strong interpersonal skills and a willingness to learn.

Preferred

• Two or more years of relevant Patient advocacy, engagement or stakeholder coordination activities.
• Experience in the pharmaceutical or biotech industry.
• Degree in science, business, health care, or related field.
• Experience in grant operations, project coordination, or administrative operations in a regulated environment.

Required Skills

• Clinical Project Management
• Interpersonal Communication
• Knowledge Management
• Logical Thinking
• Meeting Facilitation
• Meeting Management
• Meeting Organization
• Multitasking
• Procedure Adherence
• Project Dashboards

Preferred Skills

• External Stakeholders
• Prioritization
• Project Coordination

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

The primary location for this posting is: USA - Pennsylvania - North Wales (Upper Gwynedd).

The salary range for the primary location of this role is: $96,200.00 - $151,400.00.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 10%

Flexible Work Arrangements: Hybrid

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): n/a

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.