Specialist, Digital Strategy & Activation

Publicis Groupe ANZ; New York, Northern (NY, KY); On-site; USD 61,000 - 94,000; Full time

Job summary

Publicis Groupe is seeking a detail-oriented Social Operations Specialist to manage funding source execution across APEX Social partnerships. You will ensure funding sources are accurately applied, validated against campaign documentation, and escalated when discrepancies may impact delivery or billing.

The ideal candidate has 2–4 years in digital media, paid social, ad operations, or campaign management, is highly organized, and comfortable coordinating with Salesforce, partner platforms,

Qualifications

• 2–4 years in digital media, paid social, ad operations, campaign management, or media operations.
• Exceptional attention to detail and ability to manage high-volume operational workflows.
• Experience with campaign budgets, IOs, RIOs, media trackers, or operational documentation.
• Proficiency with Excel, SharePoint, Salesforce, and digital campaign management tools.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities.

Responsibilities

• Campaign Funding Source Execution: Pull, validate, and apply funding sources per IOs and partner requirements.
• Tracking & Documentation: Maintain trackers and reconcile data across Salesforce and portals.
• Quality Assurance & Compliance: Validate funding applications and monitor balances and compliance.
• Cross-Functional Coordination: Partner with Social teams, agencies, and platform reps to support execution.
• Issue Resolution: Identify risks, escalate issues, and document resolutions.

Skills

Detail-oriented

Digital media operations

Paid social

Campaign management

Salesforce

Excel

Organizational skills

Communication skills

Tools

Excel

SharePoint

Salesforce

Campaign management tools

Job description

Company description

Apex is Publicis Groupe’s futures marketplace, leveraging Publicis capital to create risk-free, value-based investment opportunities for clients. Our industry expertise, understanding of consumer and market trends, and strategic partnerships enable Apex to deliver innovative, omnichannel solutions for clients that drive a range of marketing and business goals. Apex solutions help shape the industry, drive outcomes, and keep Publicis clients ahead of trend.

Overview

APEX is seeking a detail-oriented Social Operations Specialist to manage the execution, tracking, quality assurance, and documentation of funding source application across APEX Social partnerships. This role is responsible for ensuring funding sources are accurately applied, validated against approved campaign documentation, tracked through completion, and escalated when discrepancies may impact campaign delivery, billing, or compliance.

The ideal candidate has 2–4 years of experience in digital media, paid social, ad operations, campaign management, or media operations and is highly organized, process-oriented, and comfortable working across Salesforce, partner platforms, campaign trackers, and internal stakeholders to execute operational workflows with a high degree of accuracy.

Responsibilities

Campaign Funding Source Execution

• Pull, validate, and apply social media campaign funding sources based on approved IOs, RIOs, campaign trackers, and partner requirements.
• Ensure funding sources are applied to the correct ad account, campaign, and business center while adhering to APEX requirements.
• Verify funds align with approved budgets, added-value commitments, and partner guidelines.
• Manage budget adjustments, including reissues, voids, cuts, and incremental applications.
• Monitor balances, expiration dates, and usage status.

Tracking & Documentation

• Maintain accurate trackers as the source of truth across campaigns, clients, and platforms.
• Reconcile tracker information against Salesforce, partner portals, and campaign documentation.
• Document funding activity, status updates, historical changes, and issue resolution.
• Identify and resolve discrepancies across campaign documentation and operational systems.

Quality Assurance & Compliance

• Validate funding application prior to campaign launch or agreed implementation dates.
• Ensure campaign execution complies with APEX processes, approved documentation, and platform-specific requirements.
• Monitor unused balances and return eligible funds prior to expiration when applicable.

• Support ongoing process documentation and continuous operational improvements.

Cross-Functional Coordination

• Partner with APEX Social teams, agency partners, and platform representatives to support timely campaign execution.
• Provide concise status updates on funding activity, outstanding issues, and potential risks.
• Coordinate campaign updates, access requests, approvals, and confirmations with internal and external stakeholders.
• Escalate operational blockers that could impact campaign launch, delivery, or billing.

Issue Resolution

• Proactively identify risks related to funding application, campaign setup, or partner access.
• Escalate and support resolution of issues including incorrect campaign setup, expired funds, missing documentation, and portal discrepancies.
• Maintain clear documentation of issues and resolutions for operational visibility.

Qualifications

Required Qualifications

• 2–4 years of experience in digital media, paid social, ad operations, campaign management, or media operations.
• Exceptional attention to detail and ability to manage high-volume operational workflows.
• Experience working with campaign budgets, IOs, RIOs, media trackers, or operational documentation.
• Proficiency with Excel, SharePoint, Salesforce, and digital campaign management tools.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities.

Preferred Qualifications

• Experience with paid social platforms including Meta, TikTok, Reddit, Pinterest, or Snap.
• Familiarity with social ad credits, managed-service workflows, or added-value programs.
• Experience using Excel, Salesforce, Prisma, or media billing systems.
• Experience collaborating across agency teams, platform partners, and internal stakeholders.
• Project management experience is a plus.

Key Competencies

• Operational excellence and process management
• Quality assurance and attention to detail
• Organization and tracker management
• Cross-functional collaboration
• Issue identification and escalation
• Deadline management and accountability

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $60,800.00 - USD $93,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/24/2026.