Specialist Customer Supply Chain

Lamb Weston APAC; Kennewick (WA); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Well-being programs

Job summary

Lamb Weston in Kennewick, WA is hiring a Customer Supply Chain Specialist to execute and coordinate customer orders from entry to delivery. You will partner with customers, sales, transportation, and warehouse teams to ensure accurate orders and on-time fulfillment.

The role emphasizes execution, attention to detail, and collaboration across supply chain functions to maintain high service levels and efficient order management.

Qualifications

• Bachelor’s degree in business administration or supply chain preferred.
• 2 years related experience in Customer Service, Supply Chain, and/or Export/Import required.
• Experience using SAP for order entry and inventory validation, Excel for reporting and analysis.
• Excellent organizational skills and attention to detail; capable of managing complex order workflows.
• Strong collaboration and teamwork skills to support cross-functional goals.
• Strong verbal and written communication skills with customers, sales, and internal departments.

Responsibilities

• Maintain new customer setup in SAP including routes, CMIR, and pallet configurations.
• Maintain customer master data and how it impacts system integrations and EDI processes.
• Manage customer portals and digital order channels for order intake and coordination.
• Process customer orders and changes accurately in SAP.
• Review purchase orders for accuracy and compliance; resolve discrepancies.
• Act as primary contact for customers and sales; ensure clear communication.
• Support execution of customer orders by validating inventory and coordinating with Supply Chain teams.
• Coordinate transportation activities including freight order monitoring and carrier appointments.
• Plan and adjust shipments to meet production and distribution needs.
• Ensure compliance with domestic and international shipping and trade requirements.

Skills

Customer service

Supply chain

Excel

SAP

Communication

Teamwork

Education

Bachelor’s degree in business administration or supply chain

Tools

SAP

MS Excel

Job description

About Lamb Weston

You've probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

Kennewick, WA, USA (Kennewick Office)

Additional locations: None

Job Posted: 09/25/2026

Req-271847

Category: Supply Chain

Job Description Summary

At Lamb Weston, our purpose is simple yet powerful to bring the world together with our fries. Customer centricity is at the core of our success, and our Customer Supply Chain team plays a key role in delivering consistent, reliable service to our North American National Account, Foodservice, and Retail customers. This team supports day-to-day order fulfillment through strong coordination, accuracy, and responsiveness across the supply chain.

The Customer Supply Chain Specialist is responsible for the accurate and timely execution of customer orders from entry through delivery, ensuring a smooth and efficient customer experience. This role partners closely with customers, sales, transportation, warehouse, and other supply chain teams to process orders, manage changes, monitor inventory availability, and support shipment execution. The position maintains visibility to order status, inventory, and logistics activities to identify and address issues as they arise and support service performance.

This role primarily focuses on execution and coordination of established processes, working within defined systems, tools, and guidelines to ensure consistent order management and fulfillment. While the role contributes to issue resolution and process improvement, it operates within a defined scope of responsibility and escalates complex issues, supply risks, and cross functional constraints as needed.

Through collaboration, attention to detail, and operational execution, the Customer Supply Chain Specialist supports order accuracy, on time delivery, and overall customer satisfaction while building foundational supply chain capabilities.

Job Description

• Maintain new customer setup in Evolve, shipping master data in SAP including routes, CMIR, and pallet configurations to support accurate warehouse picking and transportation planning
• Maintain customer master data and how it impacts system integrations and EDI processes, enabling accurate order processing and execution
• Manage customer portals and digital order channels, including order intake, order confirmation, and coordination of portal-based activities impacting customer fulfillment
• Manage order email inbox; process customer orders and changes accurately and timely in SAP
• Review purchase orders for accuracy, completeness, and compliance, resolving any discrepancies, missing information, or processing blocks
• Act as primary contact for customers and sales, ensuring clear and timely communication
• Manage assigned accounts and support ongoing customer and operational needs
• Support the execution of customer orders by validating inventory availability, identifying potential service risks, and partnering with Supply Chain teams to meet fill rate and customer service targets for ongoing business, promotions, and new item launches
• Adjust and prioritize orders based on production schedules, inventory availability, and logistics constraints
• Work within established supply chain processes to coordinate customer order execution across Planning, Deployment, Warehousing, Transportation, and Sales teams, escalating issues and risks as needed
• Partner with warehouse teams to execute special handling requirements such as FIFO, FEFO, shelf life, and labeling
• Coordinate customer specific instructions including export documentation, inspections, claims support, and regulatory compliance with appropriate teams
• Plan and adjust transportation activities including freight order monitoring, delivery creation, port bookings, and customer carrier appointment coordination
• Optimize shipments by consolidating orders, managing freight requirements, and aligning with transportation strategies
• Monitor shipping activities, across domestic and international shipping conditions
• Identify and work cross-functionally to resolve order exceptions including inventory gaps, weight discrepancies, and shipment constraints
• Maintain order documentation to support audits, claims, and regulatory compliance
• Ensure compliance with domestic and international shipping and trade requirements
• Identify, elevate, and resolve recurring concerns across order management, fulfillment, and logistics processes

Basic & Preferred Qualifications

• Education/ Certifications:
  • Bachelor’s degree in business administration or supply chain preferred
• Skills and Experience:
  • 2 years related experience in Customer Service, Supply Chain, and or Export/Import required
  • Ability to quickly learn new systems; experience using SAP for order entry and inventory validation, Excel for reporting and analysis, and other Microsoft tools to support productivity is preferred
  • Excellent organizational skills and attention to detail, essential for managing complex order workflows, ensuring data accuracy, and maintaining high service standards
  • Demonstrated ability to adapt to changing priorities and take initiative in resolving customer or order-related issues
  • Strong collaboration and teamwork skills, with the ability to work effectively across supply chain functions to support customer and operational goals
  • Strong verbal and written communication skills, with the ability to effectively interact with customers, sales teams, and internal departments
• Physical Environment/Demands:
  • Most work is performed in a temperature-controlled office environment
  • Incumbent may sit for long periods of time at desk or computer terminal
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday
  • Stooping, bending, twisting and reaching may be required in completion of job duties
  • undefinedes

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date: 11/24/2026

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below. Pay Rate or Range: $49,670.00 - $74,490.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law