Specialist, Customer Service, V1 - LW

Carrington Holding Company, LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive healthcare plans for you

Discretionary 401(k) match

Employee discounts via portal

Educational Reimbursement

Carrington Charitable Foundation is a方

Job summary

Carrington Mortgage Services is seeking a Client Engagement Specialist to manage inbound and outbound homeowner communications in a professional and friendly manner. The role supports both Client Engagement and Collections teams as needed.

Responsibilities include resolving issues in our mortgage servicing system, documenting interactions, and promoting company products while maintaining high homeowner satisfaction. Prior experience in mortgage servicing and call centers is preferred.

Qualifications

• Previous mortgage servicing experience required.
• 1-2 years of call center experience preferred.
• Minimum education: High school diploma or GED.
• Excellent verbal communication and listening skills.
• Detail-oriented with ability to document and track communications.
• Able to collaborate across business areas and teams.

Responsibilities

• Navigate homeowner communications professionally and efficiently.
• Research and resolve homeowner issues using our servicing system.
• Document all homeowner communications thoroughly.
• Promote Valon-specific products and services focusing on homeowner satisfaction.
• Identify delinquent accounts and locate homeowners using various data sources.
• Determine collectability and set up repayment plans as needed.
• Other duties as assigned.

Skills

Strong verbal communication

Attention to detail

Collaborative work

Customer service orientation

Education

High school diploma or GED

Job description

ABOUT THE ROLE

We’re seeking a Client Engagement Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Client Engagement and the Collections teams as needed.

What You'll Do

• Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.


• Track and thoroughly document all homeowner communications.


• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.


• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.


• Listen to homeowners and determine if we can collect their past-due payments.


• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.


• Other duties as assigned

WHAT YOU'LL NEED

• Previous mortgage servicing experience.


• 1-2 years of call center experience.


• Minimum education requirement: High school diploma or GED equivalent required


• Strong verbal communication skills.


• Attention to detail.


• Ability to collaborate with other business areas and team members.

Our Company

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more, visit: www.carringtonmortgage.com .

What We Offer

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.


• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.


• Customized training programs to help you advance your career.


• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.


• Educational Reimbursement.


• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants

Carrington does not do interviews or make offers via text or chat.

About Us

Carrington Mortgage Services is a fully integrated mortgage company with mortgage lending and servicing operations and an affiliated real estate brokerage. We are part of Carrington Holding Company, LLC , which owns and operates multiple businesses that cover virtually every aspect of single family residential real estate transactions.